Customer Service Agent for Spain
Skill On Net S.A.U is looking to hire a Customer Service Agent for a new casino brand. Skill On Net S.A.U enters the market with an innovative product aiming to become a leading online casino operator. Currently, they offer over 1200 different slot machines and table games to many white-label and turnkey brand partners with CRM, Retention, Payments, Support, and more.
To build the local Spanish team, a Customer Service Agent is being sought. Aligned with the core strategy and positioning, they will be responsible for carrying out first and second-line support via live chat, emails, and phone, while maintaining a high SLA level to ensure performance KPIs.
- Respond to customer account inquiries by email, phone calls, and chat in a polite and professional manner.
- Open and maintain customer accounts by recording customer information.
- Resolve product and service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Contribute to team effort by achieving related results as needed.
- Identify and evaluate customer needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- High school diploma or equivalent completed (required)
- Fluency in Spanish at a professional level (required)
- Fluency in English, both spoken, read, and written (required)
- Proven customer support experience will be considered an advantage (nice-to-have)
- Strong communication/PR and active listening skills (required)
- Customer-oriented and able to adapt and respond to different types of personalities (required)
- Computer literacy (required)
- Ability to work in shifts (required)
- Ability to work alone and as part of a team is essential (required)
- Ability to work under pressure (required)
- Opportunities for internal growth.
- Internal training.
- Excellent working environment.
- Attractive salary package based on qualifications and experience.
- Exciting company activities.
- Gift cards for birthdays and other special occasions.
- Exciting business activities, including monthly corporate lunches and meetings, competitions, daily snacks, and many other activities.
- Casual dress code.
- An opportunity to progress professionally in one of the world's largest iGaming organisations.
SkillOnNet is a leading online casino software and platform provider, offering customisable casino platforms with an extensive range of games. With significant industry experience, it delivers quality and technical expertise to operators looking to launch and run online casinos. Its customisable packages are designed for stability, scalability and fast deployment to meet varying operator needs. SkillOnNet is headquartered in Sliema, Malta, and also operates its own portfolio of casino brands.