Customer Service Agent
As a Customer Service Agent, the professional will interact with customers and assist them with their queries. The employee will represent SkillOnNet, so they must possess a dynamic and responsible character, as well as the ability to work in rotating shifts.
- Communicate effectively with customers.
- Offer an exceptional customer experience and resolve issues from the first contact.
- Resolve product and service problems by clarifying customer complaints, determining the root cause of issues, identifying and explaining the best course of action, and following up to ensure resolution.
- Respond to customer queries via web chat, email, and phone in a timely and professional manner.
- Refer or escalate requests when necessary.
- Thoroughly investigate player concerns and queries.
- Promote a Responsible Gaming philosophy.
- Stay up-to-date on regulations, processes, and licensing requirements.
- Contribute to the collective effort by achieving required results.
- Go above and beyond and exceed expectations when interacting with customers.
- Participate in induction and initial training programmes (Onboarding).
- Good level of English, with written and verbal communication skills (required).
- Demonstrated customer service experience (nice-to-have).
- Strong communication and public relations skills, along with excellent active listening abilities (required).
- Customer-oriented and able to adapt and respond to different types of characters or personalities (required).
- Proficient in computer use and skilled in touch typing (required).
- Responsibility, sense of duty, and thoroughness (required).
- High levels of reliability and confidentiality in handling sensitive financial and personal data (required).
- Flexibility to work rotating shifts, including nights, weekends, and holidays (required).
- Excellent working environment.
- Gift cards on birthdays and special occasions.
- Equipped kitchen.
- Corporate activities (company events, daily snacks, etc.).
- Casual dress code.
- Professional growth opportunities within one of the largest iGaming companies in the world.
SkillOnNet is a leading online casino software and platform provider, offering customisable casino platforms with an extensive range of games. With significant industry experience, it delivers quality and technical expertise to operators looking to launch and run online casinos. Its customisable packages are designed for stability, scalability and fast deployment to meet varying operator needs. SkillOnNet is headquartered in Sliema, Malta, and also operates its own portfolio of casino brands.