Back Office Agent
As an Operations / Risk Analyst, the Back Office Agent plays a key role in minimising risk exposure by verifying the identities of new customers and ensuring compliance with regulatory requirements. The role involves protecting the business from fraudulent activity by identifying and preventing the use of financial systems for illegal or suspicious transactions.
The Back Office Agent is responsible for maintaining the integrity of financial operations and ensuring that all customer interactions adhere to strict security and policy standards. This position requires a high level of analytical skill and attention to detail to support the broader payments and risk management functions within the organisation.
- Monitor and analyse incoming customer financial transactions in accordance with AML (Anti-Money Laundering) regulations, ensuring adherence to local and international compliance standards.
- Investigate and resolve payment-related issues, including failed deposits, delays, and duplicate transactions.
- Perform customer account reviews and verify player identities through KYC (Know Your Customer) procedures.
- Collect, validate, and archive KYC and SOF (Source of Funds) documentation in line with regulatory and internal policies.
- Identify, investigate, and escalate suspicious activity, potential fraud, and chargebacks to relevant teams.
- Conduct ongoing risk assessments of customer accounts, payment behaviours, and transactional anomalies.
- Process deposits, withdrawals, and internal transfer requests promptly and accurately, ensuring all transactions meet security and policy standards.
- Provide support to Customer Support and Compliance teams on cashier-related queries and escalations.
- Ensure full confidentiality, accuracy, and compliance in handling customer data and financial information, in line with GDPR and PCI DSS standards.
- Fluent in English, with excellent written and verbal communication skills (required).
- Strong ability to work both independently and collaboratively within a team environment (required).
- Capable of performing well under pressure and consistently meeting tight deadlines (required).
- Exceptional attention to detail and keen observational abilities (required).
- Highly analytical, with the capacity to interpret data and detect patterns or anomalies (required).
- Strong critical thinking and problem-solving skills, with a proactive mindset (required).
- Confident in making sound decisions based on available information and risk assessment (required).
- Flexibility to work in rotating shifts, including evenings, weekends, and public holidays (required).
- Proficient in computer use, with the ability to quickly adapt to new tools and systems (required).
- Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data (required).
- Excellent work environment
- Attractive salary package
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enroll in Company's medical insurance plan
- Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities
- Casual Dress Code
- A chance to advance professionally inside one of the world's largest iGaming organisations
SkillOnNet is a leading online casino software and platform provider, offering customisable casino platforms with an extensive range of games. With significant industry experience, it delivers quality and technical expertise to operators looking to launch and run online casinos. Its customisable packages are designed for stability, scalability and fast deployment to meet varying operator needs. SkillOnNet is headquartered in Sliema, Malta, and also operates its own portfolio of casino brands.