Back Office Analyst
As a Back Office Analyst, you will play a key role in minimising risk exposure by verifying the identity of new customers and ensuring compliance with regulatory requirements.
You will also help protect the business against fraudulent activities, identifying and preventing the use of financial systems for illegal or suspicious transactions.
- Monitor and analyse incoming customer financial transactions in accordance with AML (Anti-Money Laundering) regulations, ensuring compliance with local and international standards.
- Investigate and resolve payment-related incidents, including failed deposits, delays, and duplicate transactions.
- Conduct customer account reviews and verify user identity through KYC (Know Your Customer) procedures.
- Collect, validate, and archive KYC and SOF (Source of Funds) documentation, in accordance with regulatory and internal policies.
- Identify, investigate, and escalate suspicious activities, potential fraud, and chargebacks to the relevant teams.
- Conduct continuous risk assessments on customer accounts, payment behaviours, and transactional anomalies.
- Process deposits, withdrawals, and internal transfers accurately and in a timely manner, ensuring compliance with security standards and policies.
- Communicate directly with banks, e-wallets, card processors, and other payment providers to resolve operational issues.
- Maintain accurate records of all financial transactions and user actions for audit and regulatory purposes.
- Ensure all back office cashier tasks are completed within established deadlines and in accordance with operational KPIs.
- Continuously review and propose improvements to payment processes and cashier operations to optimise efficiency and customer satisfaction.
- Provide support to Customer Service and Compliance teams on payment-related queries and escalations.
- Ensure total confidentiality, accuracy, and compliance in handling customer data and financial information, in accordance with GDPR and PCI DSS regulations.
- Good level of English, with written and verbal communication skills. (required)
- Ability to work both independently and as part of a team. (required)
- Ability to perform under pressure and meet tight deadlines. (required)
- High attention to detail and observational skills. (required)
- Analytical profile, with the ability to interpret data and detect patterns or anomalies. (required)
- Critical thinking and problem-solving skills, with a proactive attitude. (required)
- Ability to make informed decisions based on available information and risk assessment. (required)
- Flexibility to work rotating shifts, including nights, weekends, and holidays. (required)
- Good command of computer tools and speed in adapting to new systems. (required)
- High level of integrity, responsibility, and confidentiality in handling sensitive data. (required)
- Excellent working environment
- Monetary vouchers on birthdays and special occasions
- Equipped kitchen
- Corporate activities (monthly lunches, company events, football team, competitions, daily snacks, etc.)
- Casual dress code
- Professional growth opportunities in one of the largest iGaming companies in the world
SkillOnNet is a leading online casino software and platform provider, offering customisable casino platforms with an extensive range of games. With significant industry experience, it delivers quality and technical expertise to operators looking to launch and run online casinos. Its customisable packages are designed for stability, scalability and fast deployment to meet varying operator needs. SkillOnNet is headquartered in Sliema, Malta, and also operates its own portfolio of casino brands.