Digital Communication Specialist
SkillOnNet is looking for a dynamic and enthusiastic individual with excellent organisational and communication skills to join the Internal Marketing team as a Digital Communication Specialist. In this role, the specialist will support the planning, coordination, and execution of marketing campaigns by managing requests for promotional content, translations, and creative assets, ensuring campaigns are delivered accurately, on time, and to the highest standard.
The specialist will work closely with other teams to coordinate campaign deliverables, maintain campaign schedules, and support the successful execution of customer communications across multiple markets. This role requires exceptional attention to detail, strong planning skills, and the ability to manage multiple priorities in a fast-paced environment.
- Coordinate the preparation and execution of CRM campaigns across multiple brands and markets.
- Coordinate with Design, Content, Localization, CRM, and Product teams to request, track, and ensure the timely delivery of promotional copy, translations, banners, and other creative assets required for CRM campaigns.
- Ensure all customer communications are consistent with brand guidelines and promotional messaging.
- Investigate and resolve campaign-related issues, escalating where appropriate.
- Contribute to the continuous improvement of internal marketing processes and campaign workflows.
- Build, segment, QA, schedule, and deploy CRM Email and Viber campaigns across multiple brands and markets.
- Request, track, and follow up on copy, translations, and visual assets with Design, Content, and Localization teams to keep schedules on track.
- Verify all links, content, branding, and promotional offers for accuracy prior to launching.
- Inform relevant stakeholders of campaign task status and perform post-launch checks to confirm successful execution before closing tasks.
- Review and resolve campaign-related escalations flagged by other departments and stakeholders, routing unresolved technical or system glitches to senior leads.
- Suggest tweaks to internal workflows to help campaign production run more efficiently.
- Excellent organisational and project coordination skills with the ability to manage multiple campaigns simultaneously (required).
- Strong attention to detail and commitment to delivering high-quality customer communications (required).
- Excellent written and verbal communication skills in English (required).
- Ability to work effectively across multiple departments and manage competing priorities (required).
- Comfortable working under pressure and meeting tight deadlines (required).
- Experience with CRM or email marketing platforms (nice-to-have).
- Familiarity with translation management and creative request workflows (nice-to-have).
- Good working knowledge of Microsoft Office, particularly Excel, and confidence using digital marketing tools (required).
- A proactive, collaborative, and solution-oriented mindset with a willingness to learn and continuously improve (required).
- Excellent work environment
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Eligibility to enrol in Company's medical insurance plan
- Eligibility to enrol in Company's pension plan
- Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities
- Casual dress code
- A chance to advance professionally inside one of the world's largest iGaming organisations
SkillOnNet is a leading online casino software and platform provider, offering customisable casino platforms with an extensive range of games. With significant industry experience, it delivers quality and technical expertise to operators looking to launch and run online casinos. Its customisable packages are designed for stability, scalability and fast deployment to meet varying operator needs. SkillOnNet is headquartered in Sliema, Malta, and also operates its own portfolio of casino brands.