Safer Gambling and AML Analyst
At SkillOnNet, the Safer Gambling and Anti-Money Laundering (AML) department plays a critical role in protecting customers, maintaining compliance, and supporting a responsible gaming environment across multiple international jurisdictions. As a Safer Gambling and AML Analyst, the individual is responsible for assessing customer interactions, applying regulatory requirements, and making well-reasoned decisions that balance customer protection with operational efficiency.
The role operates in a fast-paced environment where regulations, processes, and priorities continue to evolve. SkillOnNet seeks individuals who are naturally curious, analytical, adaptable, and comfortable making decisions within a regulated framework. While full training is provided, the successful candidate should enjoy learning new systems, interpreting written guidance, and solving problems independently.
- Conducting Safer Gambling customer interactions via live chat in accordance with regulatory requirements and internal procedures.
- Assessing customer behaviour and responding appropriately during sensitive conversations, including recognising when situations require escalation.
- Applying licence-specific Safer Gambling and AML procedures accurately and consistently.
- Reviewing customer accounts and relevant information using multiple internal systems.
- Making informed decisions based on available information while recognising when further guidance or escalation is required.
- Recording clear, accurate, and comprehensive case notes.
- Following internal procedures and regulatory requirements across multiple jurisdictions.
- Supporting ongoing improvements by adapting quickly to new processes, regulatory changes, and operational requirements.
- Working collaboratively with colleagues across Compliance, Customer Operations, Payments, and other departments.
- Previous experience in Anti-Money Laundering (AML), Responsible Gambling, or Back Office operations (nice-to-have).
- A university degree in a relevant field, such as Psychology, Law, Business Administration, Economics, or a related discipline (nice-to-have).
- Ability to quickly learn new concepts, processes, and systems (required).
- Strong critical thinking, problem-solving, analytical, and decision-making skills, with sound judgement and a willingness to learn (required).
- Ability to make confident, well-reasoned decisions based on written policies, procedures, and available information (required).
- Comfortable working in a dynamic environment where processes and procedures continue to evolve (required).
- Excellent reading comprehension with exceptional attention to detail (required).
- Strong communication and interpersonal skills, with the ability to interact professionally and empathetically, particularly during sensitive customer interactions (required).
- Proactive, accountable, and able to take ownership of tasks while recognising when to seek guidance or escalate matters appropriately (required).
- Excellent organisational and time management skills, with the ability to prioritise effectively and manage multiple tasks simultaneously (required).
- High level of integrity, professionalism, and trustworthiness in handling confidential and sensitive information (required).
- Excellent work environment
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Eligibility to enrol in Company's medical insurance plan
- Eligibility to enrol in Company's pension plan
- Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities
- Casual dress code
- A chance to advance professionally inside one of the world's largest iGaming organisations
SkillOnNet is a leading online casino software and platform provider, offering customisable casino platforms with an extensive range of games. With significant industry experience, it delivers quality and technical expertise to operators looking to launch and run online casinos. Its customisable packages are designed for stability, scalability and fast deployment to meet varying operator needs. SkillOnNet is headquartered in Sliema, Malta, and also operates its own portfolio of casino brands.