Junior Customer Operations Executive
Smarkets is looking for a Junior Customer Operations Executive to act as the first point of contact for Smarkets customers. The role involves interacting with and assisting customers via live chat and email, as well as ensuring that the site is live and accessible.
The successful candidate will be answering customer queries, processing payments, and reviewing customer documentation. Collaboration with other teams is essential to ensure that issues impacting customers are identified and resolved in a timely manner. Providing an exemplary level of customer support and user experience is the main focus of the role.
- Provide outstanding customer support via email, live chat and social media
- Verify customer documents (KYC)
- Troubleshoot customer queries, providing fast and accurate solutions
- Resolve technical and transactional issues, including deposits, withdrawals and login problems
- Collaborate with the customer operations team and wider company to offer the best possible customer experience
- Adhere to internal policies and external regulations
- Excellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders of various levels (required)
- English level C2 is essential (required)
- Strong computer literacy skills (required)
- Outstanding attention to detail, problem solving and time management skills (required)
- Ability to handle high-pressure situations and manage multiple queries simultaneously (required)
- Eligible to work in Malta and able to work on a flexible schedule, including evenings, weekends and public holidays (required)
- 6 months+ experience in igaming or customer operations/support (nice-to-have)
- Additional languages - especially Swedish (nice-to-have)
- Knowledge of sports betting and betting exchanges (nice-to-have)
- Competitive salary package
- Stock options which vests over 4 years
- Pension scheme - An impressive pension scheme via - Smarkets will match 6% if you choose the same
- Private Health insurance
- €1000 yearly education budget that can be used on courses, conferences, books or training
- Flexible working
- Ability to work from anywhere in the world for up to 20 days a year
Smarkets is a peer-to-peer betting exchange based in London, where customers bet against each other rather than against a bookmaker and the exchange earns a commission on net winnings. It offers markets on sport and politics, and its teams in London work across engineering, product, design and commercial roles, with customer operations staff in Malta.