Account Manager (English Language)
SoftConstruct is seeking an Account Manager to serve as the primary point of contact for assigned iGaming partners. The role focuses on building strong relationships, ensuring partner satisfaction, and facilitating the adoption of new products and services through effective communication and demonstrations.
The Account Manager will oversee the integration and enhancement of tools and services while coordinating with internal product and project management teams. This position involves monitoring operational metrics, managing partner site content, and ensuring compliance with regulatory standards to support the overall success of partner operations.
- Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships.
- Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction.
- Inform partners about new products, services, and tools, and present demos to facilitate understanding and adoption.
- Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales).
- Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products.
- Coordinate closely with product and project management teams to ensure smooth rollout of features.
- Submit and track addendum creation requests related to partner agreements or product use.
- Manage changes and updates on partner websites, including content accuracy and presentation.
- Oversee the content review process and ensure alignment with company standards and local regulations.
- Review and approve new websites submitted by the Project Management department before launch.
- Monitor key operational metrics for each partner including limits, turnover, and profit performance.
- Track and analyze partner site data to proactively identify opportunities or issues.
- Ensure partners have all the necessary accesses and credentials for smooth operations.
- Liaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions.
- Assist in resolving financial-related queries or issues.
- Follow up on invoicing cycles, payments, and bonus processing (especially for White Label partners).
- Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirements.
- Process site closures and terminations in accordance with policy.
- Maintain confidentiality regarding partner data, internal sheets, and salary-related information.
- Join regular cross-departmental meetings to resolve partner queries and deliver solutions.
- Fulfill internal documentation requirements accurately and within deadlines.
- Support management with urgent requests, including occasional off-hours responsibilities.
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.
- Knowledge of the iGaming and gambling industry (nice-to-have).
- Understanding of account management practices and client relationship development (required).
- Proficient in CRM systems, project management tools and Microsoft Office tools (required).
- Strong understanding of online gaming platforms and client lifecycle (required).
- Ability to analyze data and prepare performance reports (required).
- Excellent communication and interpersonal skills (required).
- Strong negotiation and problem-solving abilities (required).
- Detail-oriented, confident and organized (required).
- Ability to work independently and as part of a team (required).
- Open to travel internationally if needed (required).
- Knowledge of Armenian and English languages are required.
- Knowledge of any other language is an advantage.
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.