Account Manager (Persian Language)
Softconstruct is on the search for a new player to join its team as an Account Manager.
This role involves acting as the main point of contact for assigned iGaming partners, building strong, trusting relationships. The Account Manager will engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction. They will inform partners about new products, services, and tools, presenting demos to facilitate understanding and adoption.
The position requires taking full ownership of the process for activating, integrating, and enhancing existing tools, services, and products. This includes coordinating closely with product and project management teams to ensure smooth rollout of features and managing changes and updates on partner websites. The Account Manager will also oversee the content review process, ensuring alignment with company standards and local regulations, and review new websites submitted by the Project Management department before launch.
Key responsibilities include monitoring key operational metrics for each partner, tracking and analyzing partner site data to proactively identify opportunities or issues, and ensuring partners have all necessary accesses and credentials for smooth operations. The role also involves liaising with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions, assisting in resolving financial-related queries or issues, and following up on invoicing cycles, payments, and bonus processing. Collaboration with the Compliance team is essential to ensure partner sites meet regulatory and internal compliance requirements, and processing site closures and terminations in accordance with policy is also part of the role. Maintaining confidentiality regarding partner data, internal sheets, and salary-related information is crucial.
Internally, the Account Manager will join regular cross-departmental meetings to resolve partner queries and deliver solutions, fulfill internal documentation requirements accurately and within deadlines, and support management with urgent requests, including occasional off-hours responsibilities. The role may also involve carrying out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.
- Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships.
- Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction.
- Inform partners about new products, services, and tools, and present demos to facilitate understanding and adoption.
- Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales).
- Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products.
- Coordinate closely with product and project management teams to ensure smooth rollout of features.
- Submit and track addendum creation requests related to partner agreements or product use.
- Manage changes and updates on partner websites, including content accuracy and presentation.
- Oversee the content review process and ensure alignment with company standards and local regulations.
- Review and approve new websites submitted by the Project Management department before launch.
- Monitor key operational metrics for each partner including limits, turnover, and profit performance.
- Track and analyze partner site data to proactively identify opportunities or issues.
- Ensure partners have all the necessary accesses and credentials for smooth operations.
- Liaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions.
- Assist in resolving financial-related queries or issues.
- Follow up on invoicing cycles, payments, and bonus processing (especially for White Label partners).
- Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirements.
- Process site closures and terminations in accordance with policy.
- Maintain confidentiality regarding partner data, internal sheets, and salary-related information.
- Join regular cross-departmental meetings to resolve partner queries and deliver solutions.
- Fulfill internal documentation requirements accurately and within deadlines.
- Support management with urgent requests, including occasional off-hours responsibilities.
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.
- At least 1 year of experience in account management, customer support roles in IT industry (required)
- Bachelor’s degree in Business Administration, Marketing, IT, or a related field (required)
- Knowledge of the iGaming and gambling industry is an advantage (preferred)
- Understanding of account management practices and client relationship development (required)
- Proficient in CRM systems, project management tools and Microsoft Office tools (required)
- Strong understanding of online gaming platforms and client lifecycle (required)
- Ability to analyze data and prepare performance reports (nice-to-have)
- Excellent communication and interpersonal skills (nice-to-have)
- Strong negotiation and problem-solving abilities (nice-to-have)
- Detail-oriented, confident and organized (nice-to-have)
- Ability to work independently and as part of a team (required)
- Open to travel internationally if needed (required)
- Knowledge of Persian, English, and Armenian language is required (required)
- Knowledge of any other language is an advantage (nice-to-have)
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.