Account Manager
SoftConstruct is looking for an Account Manager to act as the primary point of contact for assigned iGaming partners. The role involves building strong relationships, understanding partner needs, and ensuring overall satisfaction through regular communication and product demonstrations.
The Account Manager will take ownership of the integration and enhancement of services and products. This position requires close collaboration with internal product and project management teams to ensure the successful rollout of features and the monitoring of key operational metrics.
- Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships.
- Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction.
- Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption.
- Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products.
- Coordinate closely with product and project management teams to ensure smooth rollout of features.
- Monitor key operational metrics for each partner including turnover, and profit performance.
- Track and analyze partner site data to proactively identify opportunities or issues.
- Join regular cross-departmental meetings to resolve partner queries and deliver solutions.
- Fulfill internal documentation requirements accurately and within deadlines.
- Support management with urgent requests, including occasional off-hours responsibilities.
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.
- Bachelor’s degree in Business Administration, Marketing, IT, or a related field (required)
- At least 1 year of experience in account management, customer support roles in IT industry (required)
- Knowledge of the iGaming and gambling industry (nice-to-have)
- Understanding of account management practices and client relationship development (required)
- Proficient in CRM systems, project management tools and Microsoft Office tools (required)
- Strong understanding of online gaming platforms and client lifecycle (required)
- Ability to analyze data and prepare performance reports (required)
- Excellent communication and interpersonal skills (required)
- Strong negotiation and problem-solving abilities (required)
- Detail-oriented, confident and organized (required)
- Ability to work independently and as part of a team (required)
- Open to travel internationally if needed (required)
- Knowledge of Turkish and English languages (required)
- Knowledge of any other language (nice-to-have)
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.