EPM Coordinator
SoftConstruct is on the search for a new player to join their team as an EPM Coordinator.
This role involves managing the full lifecycle of company SIM cards, including issuance, replacement, suspension, activation, and return. The EPM Coordinator will provide SIM cards and related services to company employees and maintain accurate records of SIM cards, assigned phone numbers, employees, departments, tariffs, and current statuses.
Key responsibilities include communicating with mobile service providers regarding activations, tariff changes, roaming services, technical issues, and billing inquiries. The role also requires coordinating and assigning daily tasks within the Corporate IT Department according to department and priority, following up on assigned tasks to ensure timely completion, and maintaining task lists, reports, documentation, and inventory records.
Cooperation with Corporate IT Support, Administration, Procurement, HR, Finance, and other internal departments is essential. Urgent or unresolved issues will need to be escalated to the responsible team leader or Head of Corporate IT.
- Manage the full lifecycle of company SIM cards, including issuance, replacement, suspension, activation, and return.
- Provide SIM cards and related services to company employees.
- Maintain accurate records of SIM cards, assigned phone numbers, employees, departments, tariffs, and current statuses.
- Communicate with mobile service providers regarding activations, tariff changes, roaming services, technical issues, and billing inquiries.
- Coordinate and assign daily tasks within the Corporate IT Department according to department and priority.
- Follow up on assigned tasks and ensure they are completed within the agreed deadlines.
- Maintain task lists, reports, documentation, and inventory records.
- Cooperate with Corporate IT Support, Administration, Procurement, HR, Finance, and other internal departments.
- Escalate urgent or unresolved issues to the responsible team leader or Head of Corporate IT.
- Bachelor’s degree in Information Technology, Engineering, Business Administration, or a related field (required).
- Up to 1 year of experience in administration, coordination, customer support, telecommunications, IT support, or inventory management (required).
- Strong organisational and coordination skills (required).
- Good communication and interpersonal skills (required).
- Ability to work with multiple requests and priorities (required).
- Attention to detail and accuracy when maintaining records (required).
- Knowledge of using ArmSoft, MS Office, and Jira (required).
- Ability to prepare simple reports and keep documentation up to date (required).
- Responsible, proactive, and service-oriented approach (required).
- Willingness to learn Corporate IT and EPM processes (required).
- Knowledge of English and Russian (required).
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.