Operations Coordinator
SoftConstruct is seeking a detail-oriented Operations Coordinator with a proactive approach to problem-solving. The role requires strong time management skills and the ability to meet deadlines.
The ideal candidate will have experience with workflow management and operational tracking tools, basic understanding of IT systems, monitoring, and incident management, strong reporting and documentation skills.
- Coordinate and oversee daily operational processes within the department to ensure efficiency.
- Monitor ongoing tasks, track progress, and assist in resolving operational issues.
- Support communication between teams, ensuring smooth workflow and collaboration.
- Maintain and update operational documentation, reports, and internal records.
- Assist in incident management by tracking issues, escalating as needed, and ensuring timely resolution.
- Analyze operational data to identify areas for improvement and efficiency.
- Ensure adherence to company policies, procedures, and industry best practices.
- Collaborate with IT and monitoring teams to optimize operational workflows.
- Assist in planning and executing process improvements and automation initiatives.
- Provide support in resource allocation and shift scheduling.
- Minimum 1 year of experience in operations, coordination, or administrative roles (required)
- Experience with workflow management and operational tracking tools (required)
- Basic understanding of IT systems, monitoring, and incident management (required)
- Strong reporting and documentation skills (required)
- Strong organizational and multitasking skills (required)
- Ability to coordinate between multiple teams and ensure smooth operations (required)
- Analytical mindset with problem-solving capabilities (required)
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.