Product Manager (Payments & KYC)
We are looking for a strategic and business-oriented Product Manager to lead the evolution and optimisation of two of the most critical pillars of our platform: Payments and KYC/Fraud Prevention. This role will be responsible for ensuring a fast, frictionless, and secure onboarding experience for players, while maximising payment conversion, operational stability, fraud prevention, and regulatory compliance within the Brazilian iGaming market.
- Monitor and optimise deposit and fast-withdrawal success rates, reducing abandonment and ensuring maximum liquidity through PIX operations.
- Design and improve registration and document verification flows, including CPF validation, biometric verification, and fraud prevention mechanisms, ensuring a frictionless experience for legitimate users.
- Lead relationships with payment gateways and identity verification providers (such as Legitimuz), ensuring SDK stability, clean logs, operational reliability, and bug resolution.
- Ensure all payment and KYC flows are fully aligned with Brazilian iGaming regulatory requirements and compliance standards.
- Define priorities, product improvements, and optimisation opportunities based on data analysis, operational needs, and business impact.
- Work closely with Product, Engineering, Compliance, Fraud Prevention, CRM, Customer Support, and Operations teams to deliver scalable and secure product solutions.
- Track operational issues, payment performance, fraud indicators, and provider stability, acting quickly to minimise risks and financial impact.
- Proven previous experience as a Product Manager or Product Owner managing: Payment products (Fintechs / Payment Gateways) Fraud Prevention or Identity Verification tools iGaming products and operations (required).
- Strong knowledge of the Brazilian market, especially: PIX ecosystem CPF validation flows Brazilian iGaming regulations (required).
- Advanced or fluent English skills • Essential for negotiations with providers and alignment with global engineering teams (required).
- Strong understanding of digital product operations and customer journey optimisation (required).
- Opportunity to work in one of the leading global iGaming companies.
- Direct impact on critical business operations, conversion, and customer experience.
- Exposure to high-scale payment and fraud prevention ecosystems.
- International and collaborative environment with global teams and partners.
- Dynamic industry with continuous innovation, growth, and career development opportunities.
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.