Business Account Manager - Middle
SOFTSWISS is expanding the team and is looking for a Business Account Manager. This role focuses on the Casino Platform, which is the core infrastructure operators rely on to launch, manage, and scale their online casino businesses.
The Business Account Manager will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, the manager will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams.
- Establish and nurture strong long-term relationships with clients and key people on client’s side.
- Understand client business specifics and how it operates.
- In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them.
- Create client’s development plan and strategy.
- Be responsible for the general client satisfaction and growth in close collaboration with casino platform team.
- Resolve ongoing issues and problems.
- Forecast and track key projects metrics.
- English B2 (required)
- Russian B2 (required)
- Strong communication, negotiation and team collaboration skills (required)
- Strong knowledge of IT industry and how the major processes function (required)
- 2+ years in account management and/or customer success management (required)
- Previous experience with creating and implementing strong relationships with clients (required)
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.