Business Account Manager – Middle
SOFTSWISS is hiring a Middle Account Manager to join their Casino Platform Team. The role involves working closely with clients to help them achieve their business goals while driving long-term partnerships, sustainable account growth, and exceptional client experience across the Casino Platform.
In this role, the successful candidate will build trusted, long-term partnerships with clients using the Jackpot Aggregator tool. The Jackpot Aggregator is an engagement and gamification module for managing promotional jackpot campaigns across iGaming projects. The jackpot management tool encompasses campaigns, bonuses, tournaments, and other engagement mechanics.
- Develop and maintain strong, long-term relationships with clients and key stakeholders, acting as their trusted business partner.
- Understand each client’s business model, operational processes, goals, and challenges to provide tailored guidance and strategic support.
- Collaborate with client stakeholders to identify risks, resolve challenges, and deliver effective business solutions.
- Create and execute client development plans and account growth strategies that support long-term partnership success.
- Take ownership of client satisfaction and business growth in close collaboration with the Casino Platform Team.
- Identify opportunities to expand cooperation and increase the value delivered to clients.
- Coordinate the resolution of operational and business-related issues, ensuring timely communication and effective follow-up.
- Forecast, monitor, and report key account performance and project metrics.
- Communicate client requirements, priorities, and feedback clearly to relevant internal stakeholders.
- Identify opportunities to improve account management processes and contribute to implementing best practices across the team.
- Proven experience in client relationship management, account management, or a similar client-facing role (required).
- Upper-Intermediate English (B2 or higher) and Advanced Russian (C1 or higher) (required).
- Strong communication, negotiation, and stakeholder management skills (required).
- Excellent collaboration skills with the ability to work effectively across cross-functional teams (required).
- Solid understanding of the IT industry (required).
- Ability to understand clients’ business needs and translate them into clear objectives and practical solutions (required).
- Strong analytical thinking and problem-solving skills (required).
- Ability to manage multiple priorities while taking ownership of client-related initiatives (required).
- Experience in Account Management within the iGaming, Gambling, or B2B software industry (nice-to-have).
- Familiarity with casino platforms, jackpot products, aggregators, or other iGaming solutions (nice-to-have).
- Experience working with international clients and distributed cross-functional teams (nice-to-have).
- Understanding of commercial and operational metrics related to client growth and product performance (nice-to-have).
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.