IT Support Engineer L1 - Junior
SOFTSWISS is looking for an IT Support Engineer L1 to strengthen its IT Support team in Warsaw. This role focuses on workplace stability, endpoint management, access administration, and operational improvements.
The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.
- Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures.
- Maintain and update the corporate equipment fleet, including assisting in procurement processes.
- Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS).
- Keep accurate records of issued equipment in 1C.
- Prepare and configure equipment for corporate use.
- Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates.
- Manage and support office access control systems (issuing, replacing, updating, and deactivating cards).
- Troubleshoot application and system software issues on user devices.
- Conduct primary diagnostics of hardware and software problems.
- Install licensed and free software on corporate equipment.
- Provide support with printers and printing services.
- Maintain up-to-date technical documentation in line with IT processes and services.
- Escalate hardware/software issues to service providers when required.
- Coordinate with contractors (service centres, cartridge refilling services, etc.).
- Assist in sourcing equipment that complies with corporate standards in local and global markets.
- Participate in the testing of new IT services (functional validation, data input).
- Restore operating systems on employee devices after crashes or failures.
- Configure access to banks, electronic document signing systems, and state or specialised portals.
- Advise on the selection and assembly of custom PC configurations based on business needs.
- Strong knowledge of MS Windows operating systems (required).
- Understanding of the basic principles of antivirus protection (required).
- Understanding of the fundamental security concepts of MS Windows operating systems (required).
- Minimum 1 year of experience working with Windows systems in a corporate environment (required).
- Russian language proficiency (required).
- English proficiency level B1 or higher (required).
- Experience with MS Active Directory (nice-to-have).
- Experience with Group Policy management (nice-to-have).
- Knowledge of Apple (macOS) and/or Linux systems (nice-to-have).
- Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents) (nice-to-have).
- Experience working with Jira/Confluence (nice-to-have).
- Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents) (nice-to-have).
- Scripting experience with PowerShell (nice-to-have).
- Basic administration of Windows Server (nice-to-have).
- Practical experience in structured cabling (SC) installation (nice-to-have).
- Skills in IT asset accounting and inventory management (nice-to-have).
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.