Monitoring Systems Engineer – Middle
SOFTSWISS is hiring a Monitoring Systems Engineer to join their Team. The role focuses on designing, maintaining, and enhancing the monitoring and observability ecosystem to ensure the reliability, performance, and visibility of critical services across the technology landscape.
The successful candidate will be responsible for building and evolving the monitoring and observability platform that enables teams to detect, troubleshoot, and prevent issues across the production environment. By developing reliable monitoring solutions, improving system visibility, and collaborating with engineering teams, the engineer will help ensure the stability, performance, and availability of services at scale.
- Offering on-duty service coverage, encompassing day and night shifts.
- Addressing incidents by troubleshooting and resolving issues, even seeking assistance from third-party or vendor support when necessary.
- Directing issues or queries to the relevant department as needed.
- Keeping detailed records and documentation of current infrastructure challenges and Root Cause Analyses (RCAs).
- Contribute to safe and effective internal practices for AI usage in monitoring and incident response workflows.
- Collaborating with other teams to understand and define their monitoring needs, then implementing the right solutions.
- Setting up and adjusting the monitoring/observability systems for various teams.
- Designing and tweaking alerts and dashboards to suit specific needs.
- Refining alerts to reduce irrelevant notifications and increase their significance.
- Enhancing dashboards for better clarity, understanding, and a more comprehensive view.
- Building and sustaining connections between the monitoring systems and other platforms like Jira, Opsgenie, etc. when required.
- Establishing and updating a Knowledge Base, covering system configurations, alert processes, troubleshooting guidelines, and user manuals.
- Staying updated with the newest trends and best practices to continuously uplift the organization’s monitoring capabilities.
- Identify opportunities to automate repetitive monitoring and support tasks, including with AI-assisted approaches where suitable.
- Minimum of 3 years experience as a Systems Engineer, SRE, DevOps, or Monitoring Support Engineer (L2+) (required).
- Good understanding of Linux-like operating systems (Debian-based) (required).
- Experience with containerization, virtualization, and orchestration (LXC/LXD, Docker, Kubernetes) (required).
- Development experience in any scripting language (Bash, Python, Go, etc) and familiarity with REST API (required).
- Knowledge of basic database concepts (experience with PostgreSQL is preferable), including transactions and WAL (required).
- English proficiency at an Intermediate (B1) level or higher (required).
- Russian proficiency at an Upper-Intermediate (B2) level or higher (required).
- Practical interest in using AI-assisted tools for troubleshooting, automation, documentation, and operational efficiency (required).
- Ability to critically evaluate AI-generated output and validate it before using it in production environments (required).
- Understanding of the risks and limitations of AI usage in infrastructure and production operations (required).
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.