PSP Support Agent – Junior
SOFTSWISS is hiring a PSP Support Agent to join the PSP Support Team. The role focuses on supporting and maintaining stable payment operations to ensure reliable transaction processing across various payment systems.
The work performed in this role impacts payment performance and issue resolution by minimising disruptions and improving the overall reliability of the payments flow.
- Process customer and payment system requests via the Jira helpdesk and email.
- Monitor and maintain the stability of payment systems.
- Work directly with payment systems.
- Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
- Collaborate with internal teams including 2nd Line Support, Finance, Account Managers, and B2C.
- Work on a 2/2 shift schedule involving 12-hour shifts, including 2 to 4 night shifts per month.
- Higher or incomplete higher education, preferably with a technical background (required).
- English proficiency at B2 level or higher (required).
- Russian proficiency at C1 level or higher (required).
- Experience working with payment systems (preferred).
- Hands-on experience providing support via a helpdesk system (nice-to-have).
- Background in technical support, 1st or 2nd line (nice-to-have).
- Basic knowledge of web architecture (nice-to-have).
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.