Technical Writer Middle
SOFTSWISS is looking for a Technical Writer to join the team. In this role, the successful candidate will work on a wide range of user and technical documentation, helping the company deliver clear, useful, and well-structured content for internal and external audiences.
The role involves creating and maintaining accurate, easy-to-follow documentation to improve the usability and accessibility of systems for diverse user groups. The work will impact the quality and consistency of technical communication across teams by delivering user-centric content and maintaining up-to-date knowledge bases. The Technical Writer will support teams across product, development, and QA with clear documentation that bridges the gap between technical complexity and user clarity.
- Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials.
- Create, edit, and maintain technical documentation, including API documentation.
- Create release notes.
- Work closely with writers, developers, product owners, business analysts, QA team, and others.
- Proficiency in English (C1 or higher) (required).
- Russian at B2 level (required).
- Minimum of 3+ years of experience in technical documentation (required).
- Expertise in fintech domain (required).
- Docs-as-code experience (required).
- Proven experience in writing user guides in explanatory and procedural styles for multiple audiences (required).
- Excellent knowledge of Microsoft Style Guide, Google Style Guide, or similar (required).
- Experience in API writing, familiarity with API documentation tools (required).
- Experience with Git (required).
- Experience working with Cursor, VS Code, or similar dev tools (required).
- Experience in writing release notes (required).
- Proficiency with managing Confluence content (required).
- English not lower than C1 and higher (required).
- Experience in writing and proofreading of content, especially technology-related content (required).
- Excellent communication skills, both written and verbal (required).
- Critical thinking (required).
- Must be a self-motivator who works well independently and in a team environment with little or no direct supervision (required).
- Ability to influence and communicate effectively with both technical and non-technical people (required).
- Example of user guides you have created (nice-to-have).
- Example of APIs that you have created (nice-to-have).
- Example of release notes that you have created (nice-to-have).
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.