Client Support Operator - Level 1
The Client Support Operator Level 1 is the first point of contact for customers, providing frontline technical and customer support. This role involves troubleshooting basic issues, resolving inquiries efficiently, and escalating complex cases when necessary. The position offers flexible working hours, with occasional weekend shifts, ensuring continuous customer support while maintaining work-life balance.
- Provide first-level support mainly by email and chat to resolve customer issues.
- Monitor and manage customer tickets, alerts, and inquiries, ensuring timely responses.
- Troubleshoot common technical problems and guide customers through basic solutions.
- Escalate complex issues to Level 2 support or relevant teams when needed.
- Maintain accurate records of customer interactions and resolutions.
- Assist customers with account setup, product navigation, and general inquiries.
- Follow standard operating procedures and contribute to knowledge base updates.
- 1+ years of experience in customer support, helpdesk, or a similar (client facing) role.
- Basic understanding of IT systems, software troubleshooting, or technical support.
- Strong communication skills with a customer-focused approach.
- Ability to multitask and manage multiple customer interactions effectively.
- Experience with support ticketing systems (Freshdesk, Jira, or similar) is a plus.
- Betting & Gaming industry experience is an advantage.
Sportradar is a global sports technology company that collects, analyses and distributes sports data to betting operators, sports leagues and media companies. Headquartered in St. Gallen, Switzerland, and founded in 2001, it provides betting services, managed trading, integrity monitoring and audiovisual streaming across hundreds of sports. The company holds official data partnerships with organisations including the NBA, NHL, FIFA and ICC. Sportradar is listed on the Nasdaq stock exchange and employs several thousand people worldwide.
