Junior End User Support Engineer
Sportradar is looking for an End User Support Specialist for its Warsaw office to serve as the local IT point of contact. This role ensures that the local team remains productive by maintaining reliable tools and systems. The specialist will work independently in Warsaw while remaining an integral part of the international End User Support team, collaborating across borders to provide high-quality support in a dynamic, tech-driven environment.
This position is ideal for someone who thrives on variety and autonomy. The successful candidate will be responsible for the daily IT operations of the office, acting as a reliable presence to ensure smooth technical performance and effective collaboration with local office management.
- Provide 1st and 2nd line support duties for local users, troubleshooting hardware, software, and network issues.
- Own daily IT operations, including device setup, software installs, and access management.
- Manage procurement, asset tracking, and liaise with global IT for escalations or strategic improvements.
- Collaborate with distributed teams and developers to support critical systems and platforms.
- Be the friendly, reliable IT presence that keeps the Warsaw office running smoothly.
- Create a good relationship with the local office management to ensure smooth operations and long-term success.
- Hands-on experience in a similar role (required)
- Knowledge of Microsoft tools (Windows 11, Office 365, Azure, Intune) (required)
- Experience with asset management tools, JAMF, Teamviewer (required)
- Experience with Microsoft antivirus solutions (required)
- Multi-platform support (Windows/macOS/Linux) (required)
- Knowledge of ITSM/ticketing systems such as ServiceNow or Jira (required)
- Experience using AI (required)
- Excellent troubleshooting and communication skills, fluent in English (required)
- A positive, proactive attitude (required)
- A self-starter who is comfortable owning a critical function in a new, high-impact environment (required)
- Strong customer service skills (required)
- Ability to work collaboratively in a remote team environment (required)
- Skilled in creating and maintaining documentation for processes and systems (required)
- Work in international, self-organizing teams
- Use of the latest technologies and modern working methods
- Dedicated time to learn new tools
- Multisport, private medical insurance, and team events
- Chillout room with PlayStation, table football, and interoffice dart tournaments
- English lessons with native speakers
- Centrally located office in Warsaw
Sportradar is a global sports technology company that collects, analyses and distributes sports data to betting operators, sports leagues and media companies. Headquartered in St. Gallen, Switzerland, and founded in 2001, it provides betting services, managed trading, integrity monitoring and audiovisual streaming across hundreds of sports. The company holds official data partnerships with organisations including the NBA, NHL, FIFA and ICC. Sportradar is listed on the Nasdaq stock exchange and employs several thousand people worldwide.