Monitoring Team Lead, Rights Protection
Working within the Rights & Revenue Protection (RRP) team, the Monitoring Lead, Rights Protection will oversee the day-to-day activities of the Monitoring Team and ensure service delivery objectives, operational standards and quality expectations are consistently achieved. The Team Lead will be responsible for team operational leadership, workload management, scheduling, quality assurance, reporting oversight and process improvement initiatives.
This role requires a proactive leader capable of managing operational delivery while supporting the professional development of team members and contributing to the growth of the function. The successful candidate will combine strong organisational and people-management skills with a disciplined, analytical approach to operational excellence.
- Lead, coach and develop a team of Monitoring Analysts.
- Manage day-to-day workload allocation and operational priorities.
- Develop and maintain team schedules to ensure appropriate coverage and resource utilisation.
- Monitor service delivery performance against established objectives and timelines.
- Conduct quality assurance reviews of team outputs and reporting standards.
- Review escalations and provide guidance on operational decision-making.
- Produce management reporting, performance summaries and operational updates.
- Support onboarding, training and ongoing development of team members.
- Ensure adherence to internal policies, procedures and compliance requirements.
- Identify opportunities to improve workflows, efficiency and operational effectiveness.
- Coordinate activities with colleagues and stakeholders across multiple regions.
- Support planning activities related to capacity, resourcing and service expansion.
- Act as the primary point of contact for operational issues and team-related matters.
- Foster a culture of accountability, collaboration and continuous improvement.
- Minimum 3 years' experience within an operational, analytical, compliance, investigations, monitoring or related environment. (required)
- Previous leadership, supervisory or team management experience. (preferred)
- Strong organisational, planning and resource management capabilities. (required)
- Proven ability to manage competing priorities within a deadline-driven environment. (required)
- Excellent analytical and problem-solving skills. (required)
- Strong communication and stakeholder management abilities. (required)
- Experience developing reporting, metrics and performance management frameworks. (required)
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint. (required)
- Comfortable operating within shift-based or continuously operating environments. (required)
- Ability to coach, mentor and develop team members. (required)
- Demonstrates sound judgement, professionalism and discretion. (required)
- Strong commitment to quality, operational excellence and continuous improvement. (required)
- Interest in sports, media, technology or digital operations. (nice-to-have)
- Willingness to work shift-based schedules, including evenings, weekends and public holidays when required. (required)
- A collaborative environment with colleagues from all over the world.
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme.
- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
- Online training videos.
Sportradar is a global sports technology company that collects, analyses and distributes sports data to betting operators, sports leagues and media companies. Headquartered in St. Gallen, Switzerland, and founded in 2001, it provides betting services, managed trading, integrity monitoring and audiovisual streaming across hundreds of sports. The company holds official data partnerships with organisations including the NBA, NHL, FIFA and ICC. Sportradar is listed on the Nasdaq stock exchange and employs several thousand people worldwide.