Senior Technical Success Management Partner, US Broadcast
Sportradar is seeking a Technical Success Manager to join the Media group, supporting broadcast clients and internal stakeholders with their day-to-day needs. This role functions as a blend of solution consultant, designer, relationship manager, and product expert, ensuring that clients can effectively utilise and derive value from Sportradar broadcast products.
The Technical Success team works closely with clients to understand their requirements, provide technical consultation, and resolve issues. The role also involves collaborating with internal groups to ensure client needs are met and providing expertise during the sales process to consult on additional product offerings.
- During the sales process, provide product consultancy and pre-sale solutions advocacy.
- Post-sale, assist with the technical aspects of product set-up, particularly with any curated integrations that clients require.
- Manage complex, multi-faceted client launches through solution design and coordination between multiple stakeholders.
- Reactively troubleshoot, resolve, or triage technical challenges when the Support team requires additional resources or asks for help.
- Proactively monitor tech-focused client health metrics to spot potential problems with clients' product implementations before they do.
- Act as a liaison between clients, support team members, and product teams, translating between product jargon and non-technical language.
- Bridge the gap between support and product teams by pushing knowledge both ways and giving the Client Success team the tools and knowledge they need to use or troubleshoot products themselves without running into technical barriers.
- Provide consultative recommendations on how clients can best utilise their current product offering and become an expert on their business to provide insights on any additional or new Sportradar products that could help their business grow.
- Experience and understanding of the broadcast landscape, whether through experience in broadcast production, at another SaaS company, within a media property, or through any other relevant roles (required).
- A skillset that values creative and proactive problem solving (required).
- Highly organised with top-tier communication skills and an eye for detail (required).
- Good technical knowledge of the media and broadcast industries' standard practices for using and implementing data feeds, APIs, and graphics (required).
- First-class written and communication skills, with the ability to explain technical concepts in a simple manner (required).
- Demonstrated creative thinking and problem-solving skills (required).
- Ability to partner with other team members to resolve issues and identify patterns for client technical requests (required).
- Ability to manage multiple projects and types of work (required).
- Independent, proactive, and comfortable working with occasional ambiguity (required).
- An interest in and understanding of sports, especially when it comes to how sports data is used within the broadcast ecosystem (required).
- Comprehensive benefits package
- Performance bonus program
- Equity stock purchase
- 401k contribution
Sportradar is a global sports technology company that collects, analyses and distributes sports data to betting operators, sports leagues and media companies. Headquartered in St. Gallen, Switzerland, and founded in 2001, it provides betting services, managed trading, integrity monitoring and audiovisual streaming across hundreds of sports. The company holds official data partnerships with organisations including the NBA, NHL, FIFA and ICC. Sportradar is listed on the Nasdaq stock exchange and employs several thousand people worldwide.