Operations Executive
As an Operations Executive within Risk and Trading, the successful candidate will play a critical role in delivering a best-in-class customer experience across key UK and Ireland sportsbook brands. Reporting to the Global Services Team Lead, the role involves working in a fast-paced environment, managing operational tasks, resolving customer-impacting issues, and collaborating with trading teams to ensure accurate and timely outcomes.
This position is suited to an individual who enjoys problem-solving, thrives under pressure, and is passionate about delivering exceptional customer experiences. The role requires a proactive approach to managing issues and a commitment to continuous improvement within the trading operations function.
- Manage and resolve settlement errors, ensuring accuracy in market outcomes and maintaining detailed records to support continuous improvement.
- Monitor, track, and communicate escalated customer service queries, delivering timely and effective resolutions.
- Identify process improvement opportunities and support knowledge sharing across Trading Operations teams to enhance efficiency.
- Build strong relationships with Sports Trading and Trading Operations teams to proactively manage issues impacting customers.
- Anticipate and address customer concerns, ensuring a seamless and positive experience across all touchpoints.
- Experience delivering excellent customer service and resolving issues in a fast-paced operational environment (required).
- Strong organisational skills, attention to detail, and the ability to effectively manage multiple priorities (required).
- High computer literacy and the ability to quickly learn systems, tools, and operational processes (required).
- Effective written and verbal communication skills with the ability to engage a variety of stakeholders (required).
- A track record of driving process improvements, solving problems, and delivering results under pressure (required).
- Competitive salary and generous performance-based bonus for permanent staff members.
- 25 days annual leave.
- Hybrid working policy (Monday and Friday from home).
- $1,050 home office allowance for new starters.
- Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers.
- Progressive return to work benefit for the first 6 months back.
- Hack Days for creativity and collaborative projects.
- Access to career development programs, including internal training and external learning opportunities.
- Weekly concierge service including free massages and nail appointments.
- Free breakfast, daily fresh fruit, and weekly rotating socials.
- End of trip facilities with onsite table tennis and pool tables.
- Discounted health insurance and free annual flu jabs.
Sportsbet is a leading Australian online wagering operator and part of Flutter Entertainment. It serves more than 2.4 million customers through a customer-first, insight-driven approach, helping Australians engage with racing and sporting events. The company employs more than 1,300 people across Melbourne, Sydney and Darwin, with over half working in technology and data. As a market leader, Sportsbet emphasises corporate and social responsibility, customer safety and high industry standards, and is headquartered in Melbourne.