Service Reliability Manager
Sportsbet AU is looking for a Service Reliability Manager to join its Technology team. In this leadership role, the successful candidate will lead the Service Operations and Performance Testing functions, ensuring the reliability, stability, and performance of the company's platforms.
The role involves maintaining seamless customer experiences, leading major incident management, driving operational excellence, and identifying opportunities to improve performance through monitoring, automation, and innovation. This is a full-time, Melbourne-based position that includes on-call responsibilities as part of a Duty Manager rotation.
- Lead Service Operations and Performance Testing teams to deliver reliable, high-performing systems and services.
- Coordinate major incident management activities, service communications, and service management practices across the business.
- Oversee end-to-end and application-level performance and reliability testing to ensure platform stability.
- Proactively monitor production environments, identify performance trends, and drive continuous improvement initiatives.
- Manage operational tooling, licensing, and associated costs while enhancing efficiency through automation and modern technologies.
- Proven experience leading Service Operations or similar technology-focused teams within a 24/7 environment (required).
- Strong leadership skills with the ability to set a vision, develop teams, and drive operational outcomes (required).
- Experience managing major incidents, service management processes, and operational support functions (required).
- Exposure to performance engineering, site reliability, monitoring, automation, and modern operational practices (required).
- Excellent stakeholder management and communication skills, with the ability to build trusted relationships across technical and business teams (required).
- Competitive salary and generous performance-based bonus for permanent staff members.
- 25 days annual leave.
- Hybrid working policy with Monday and Friday from home.
- $1,050 home office allowance for new starters.
- Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time.
- Progressive return to work benefit for the first 6 months back.
- Hack Days for creative and collaborative projects.
- Access to career development programs, including expert-led internal training and external learning opportunities.
- Weekly concierge service including free massages and nail appointments.
- Free breakfast, daily fresh fruit, and weekly rotating socials.
- End of trip facilities with onsite table tennis and pool tables.
- Discounted health insurance and free annual flu jabs.
Sportsbet is a leading Australian online wagering operator and part of Flutter Entertainment. It serves more than 2.4 million customers through a customer-first, insight-driven approach, helping Australians engage with racing and sporting events. The company employs more than 1,300 people across Melbourne, Sydney and Darwin, with over half working in technology and data. As a market leader, Sportsbet emphasises corporate and social responsibility, customer safety and high industry standards, and is headquartered in Melbourne.