Operations Director, Payments
Sporty Group is looking for a Director of Payment Operations to own payment operations strategies and provide leadership and expertise for products used by millions of daily global users. The role involves collaborating with stakeholders across a remote-working organisation to drive improvements, optimisation initiatives, and integrations to ensure a superior payment experience for customers.
The successful candidate will be responsible for managing core payment metrics, overseeing fraud prevention and risk management, and leading a team of payment specialists. This position requires a strategic approach to navigating evolving payment landscapes and regulatory requirements while ensuring the highest quality of service for end users.
- Define, own, and manage core payment operations and core metrics, including KPIs in payment acceptance rates, payment performance, conversion, compliance, and cost.
- Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures.
- Continuously analyse market trends across the payment space to increase the quality and efficiency of the customer experience.
- Monitor business and process metrics to identify solutions and deliver improvements related to core metrics and KPIs.
- Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence.
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced customer experience.
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team maintains a deep understanding of technology and customers.
- Assess and manage changing payment landscapes and evolving industry trends while remaining current on all changes to regulations and systems.
- Ensure the payments team remains current on industry trends.
- Establish and revise policy, enforce and implement compliance directives, review system enhancements, and assess operational needs.
- Ensure end user issues are resolved in a timely manner.
- Manage, recruit, and train a team of payment specialists across different geographies.
- Act as a primary point of contact with network partners to resolve ongoing production issues.
- Fluency in both written and spoken English (required)
- Bachelor’s or Master’s degree in Finance or a related field (required)
- Advance knowledge of global payment systems, region specific rules and regulations (required)
- Payment operations experience across tech, fintech, or gaming industry (preferred)
- Proven experience in fraud, risk, KYC, investigation, and risk management (required)
- Expert experience managing, leading and building a wider team (required)
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations (required)
- Experienced owning and solving complex payment issues (required)
- Understanding of Compliance and Risk Awareness (required)
- Competitive salary
- Individual performance based bonuses every quarter
- 28 days paid annual leave
- Core working hours of 10am-3pm in your local time zone with flexibility outside of this
- Referral bonuses and flash bonuses
- Top of the line equipment
- Annual company retreats
Sporty Group is a sports technology company whose brands include SportyBet, a mobile-first sportsbook licensed in Nigeria, Ghana, Kenya, Zambia, Tanzania and Uganda, alongside the Sporty.com app and the SportyTV broadcast service in Nigeria. SportyBet has sponsorship partnerships with Real Madrid and Manchester City. The group hires across Europe, Latin America and Asia, and many of its technology and product roles are remote.