Operations Manager, Payments
As the Manager of Payment Operations at Sporty Group, you will be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You will collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.
Sporty Group is passionate about caring for its customers and ensures it is up to date with its latest product development in the Sporty ecosystem so it is able to offer the best experience.
- Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
- Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
- Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
- Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
- Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
- Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
- Ensuring the payments team are remaining current on industry trends
- Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
- Ensure end user issues are resolved in a timely manner
- Manage, recruit and train a team of payment specialists across different geographies
- Act as a primary POC with network partners to resolve ongoing production issues
- Fluency in both written and spoken English (required)
- Bachelor’s or Master’s degree in Finance or a related field (required)
- Advance knowledge of global payment systems, region specific rules and regulations (required)
- Payment operations experience across tech / fintech / gaming industry (preferred)
- Proven experience in fraud, risk, KYC, investigation, and risk management (required)
- Expert experience managing, leading and building a wider team (required)
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations (required)
- Experienced owning and and solving complex payment issues (required)
- Understanding of Compliance and Risk Awareness (required)
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- Core working hours are 10am-3pm in your local time zone with flexibility outside of this
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats
Sporty Group is a sports technology company whose brands include SportyBet, a mobile-first sportsbook licensed in Nigeria, Ghana, Kenya, Zambia, Tanzania and Uganda, alongside the Sporty.com app and the SportyTV broadcast service in Nigeria. SportyBet has sponsorship partnerships with Real Madrid and Manchester City. The group hires across Europe, Latin America and Asia, and many of its technology and product roles are remote.