Senior VIP Account Manager
Sporty Group is looking for a Senior VIP Account Manager to build and maintain strong relationships with high-value clients, ensuring their satisfaction and overall experience. The role involves providing personalised and tailored services to VIP clients within the sports betting environment, resolving inquiries, requests, or issues, fostering customer loyalty, retention, and maximising revenue.
The Senior VIP Account Manager will collaborate with different internal teams across the business and must possess a strong understanding of how the sports betting environment operates.
- Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience.
- Providing proactive support to VIP players, ensuring their needs are met promptly and effectively.
- Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions.
- Analysing data and internal reporting.
- Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs.
- Staying updated with industry information, policies, and regulations in the iGaming sector.
- Ensuring data security.
- Experience as a Senior VIP Account Manager within the sports betting industry (required).
- Previous experience with retention and retention strategies (required).
- Excellent communication and presentation skills (required).
- Outstanding problem-solving skills with a proactive approach (required).
- Ability to work under pressure, in a team environment, and multitask with projects and tasks (required).
- Ability to adjust quickly to change and focus on new priorities (required).
- Strong drive to achieve and exceed targets (required).
- Willingness to work weekends (required).
- Fluency in English (required).
- A competitive salary plus individual performance-based bonuses every quarter.
- 20 days annual leave plus public holidays.
- South African employment contract.
- Referral bonuses and flash bonuses.
- Top of the line equipment.
- Annual company retreats to provide great internal networking opportunities.
Sporty Group is a sports technology company whose brands include SportyBet, a mobile-first sportsbook licensed in Nigeria, Ghana, Kenya, Zambia, Tanzania and Uganda, alongside the Sporty.com app and the SportyTV broadcast service in Nigeria. SportyBet has sponsorship partnerships with Real Madrid and Manchester City. The group hires across Europe, Latin America and Asia, and many of its technology and product roles are remote.