CRM Operations Executive
The company is looking for a highly organised and detail-oriented CRM Operations Executive to join their team. As a CRM Operations Executive, the role involves managing and maintaining the customer relationship management (CRM) system, ensuring its smooth operations, and supporting the needs of the business.
The CRM Operations Executive will work closely with cross-functional teams to assess CRM requirements and continuously optimise processes to enhance customer satisfaction.
- Plan and execute multi-channel CRM campaigns (email, SMS, inbox, social media).
- Manage the end-to-end campaign process, including testing, setup, execution, and performance tracking.
- Manage the end-to-end bonusing process, including testing, setting and execution.
- Monitor campaign performance and provide actionable insights.
- Ensure compliance with local regulations and legislation to manage risks effectively.
- Contributes in improving bonus and CRM tools.
- Prepares weekly reports regarding activities performed and challenges encountered.
- Tests and provides feedback for the development of new features proposed by the development teams.
- Ensure data integrity and adherence to data privacy regulations (e.g., GDPR).
- Native Romanian speaker with English at a business proficient level (required).
- Ability to effectively communicate with stakeholders and collaborate across teams (required).
- Eager to drive continuous improvement, flexible to challenge issues/opportunities (required).
- Good organizational and prioritization skills, able to communicate project status effectively (required).
- Flexible attitude and is responsive to accommodate last-minute requests (required).
- Enthusiast, creative, and motivated to achieve goals beyond what is required (required).
- Ability to work well in a team and demonstrate strong ownership of all work-related areas (required).
- Understanding of betting products, services, and customer engagement strategies (nice-to-have).
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.