HR Operations Specialist
The HR Operations Specialist will serve as the first point of contact for all HR-related queries whilst providing administrative support to the General Manager. The role is part of the wider HR Operations team, delivering support across all Super locations and playing a key role in improving processes, driving automation, and enhancing the employee experience throughout the full employee lifecycle.
HR Operations support and advice will be provided across multiple locations, covering the full employee lifecycle including onboarding, payroll, and offboarding. HR ways of working will be developed and implemented to optimise processes, enhance employee experience, and align with business objectives. HR policies and procedures will be ensured to comply with local labour laws and industry best practices. The role will partner with the wider HR team to drive HR initiatives, ensuring alignment with company goals. Opportunities to automate processes and improve HR service delivery will be identified in partnership with the HR Technology team. Payroll will be managed in partnership with the external payroll provider, and HRIS data will be maintained to enable wider group reporting.
Guidance will be provided to managers and employees on employee relations matters, HR policies, and conflict resolution. Advice will be given on HR issues including employee grievances, investigations, restructures, and disciplinary actions in accordance with legal guidelines.
As the first point of contact for employee HR-related queries, a smooth onboarding and offboarding experience will be ensured. Continual identification of opportunities to improve services through automation, technology, and innovative ways of working will be undertaken.
General administrative support will be provided to the General Manager, including diary management. Support will be given to the Office Manager with internal and external office events, and assistance with booking and arranging annual conferences.
- Provide HR operations support and advice across multiple locations, covering the full employee lifecycle including onboarding, payroll, and offboarding.
- Develop and implement HR ways of working to optimise processes, enhance employee experience, and align with business objectives.
- Ensure HR policies and procedures comply with local labour laws and industry best practices.
- Partner with the wider HR team to drive HR initiatives, ensuring alignment with company goals.
- Identify opportunities to automate processes and improve HR service delivery in partnership with the HR Technology team.
- Manage payroll in partnership with the external payroll provider, and maintain HRIS data to enable wider group reporting.
- Provide guidance to managers and employees on employee relations matters, HR policies, and conflict resolution.
- Advise on HR issues including employee grievances, investigations, restructures, and disciplinary actions in accordance with legal guidelines.
- Act as the first point of contact for employee HR-related queries, ensuring a smooth onboarding and offboarding experience.
- Continually identify opportunities to improve services through automation, technology, and innovative ways of working.
- Provide general administrative support to the General Manager, including diary management.
- Support the Office Manager with internal and external office events, and assist with booking and arranging annual conferences.
- Experience in HR operations within an international organisation, supporting multiple locations (required).
- Strong knowledge of HR systems (HRIS), payroll platforms, and global employment laws (required).
- Experience managing and creating policies in line with local legislation (required).
- Experience in contract creation across various locations (required).
- Knowledge and experience of payroll administration (required).
- Strong problem-solving and decision-making abilities (required).
- Excellent interpersonal and communication skills, with the ability to interact with stakeholders at all levels (required).
- Ability to manage multiple tasks, prioritise effectively, and meet deadlines (required).
- Strong initiative and a proactive, can-do approach to work (required).
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
- Knowledge-sharing culture
- Use of latest technologies and tools
- Competitive salary and bonuses
- Flexible working hours
- Travel opportunities
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.