IT Service Engineer
The company is looking for an IT Service Engineer to join its Madrid office team. In this role, you will provide technical assistance to users and staff, ensuring optimal use of hardware and software tools whilst enhancing system performance.
You will also play a key part in standardising and innovating the IT infrastructure through hands-on projects at an exciting time of product scaling and tooling evolution.
- Independently resolve hardware, software, and access tickets, improving documented processes along the way.
- Administer core platforms including Google Workspace (Gmail, Drive, Meet, Shared Drives, Calendar, Google Admin Console), Okta (user lifecycle, MFA policies, basic app assignments), Slack, Notion, and Zoom.
- Configure and troubleshoot VPN/ZTNA and remote access solutions.
- Set up and support advanced workplace IT configurations (meeting rooms, printers, town hall spaces).
- Build and maintain basic automation workflows using Slack Workflows, Zapier, Google Workspace automations, and n8n.
- Manage and prioritise a personal ticket queue effectively.
- Maintain and improve IT knowledge base entries.
- Handle employee onboarding and offboarding end-to-end.
- Escalate complex issues with clear diagnosis notes and follow up until resolved.
- Minimum secondary school / vocational IT qualification (required).
- BA preferred (preferred).
- Google Workspace administration experience (users, groups, licensing, Gmail routing basics, Shared Drives, Google Admin Console) (required).
- Okta administration experience (user lifecycle management, MFA policies, basic app integrations and assignments) (required).
- Administration of collaboration tools (Slack, Notion, Zoom, Google Meet) (required).
- VPN/ZTNA administration and configuration (required).
- Basic automation skills: Slack Workflows, Zapier, Google Workspace automations, n8n (required).
- Basic scripting for task automation (required).
- Familiarity with cloud environments (preferably GCP) (required).
- CompTIA A+ or equivalent hardware knowledge (required).
- Google Associate Workspace Administrator or equivalent (required).
- Base in Madrid as this job will require hybrid work (required).
- CompTIA A+ or equivalent certification (nice-to-have).
- Google Associate Workspace Administrator or similar certification (nice-to-have).
- Basic Project Management course or qualification (nice-to-have).
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.