Junior CRM Ops Executive
Super Technologies is looking for a Junior CRM Ops Executive to support the day-to-day operations of its customer relationship management function. The role involves assisting in the maintenance of data accuracy, executing CRM campaigns, and collaborating with cross-functional teams to enhance customer experiences, whilst building expertise in CRM tools and processes.
This position offers the opportunity to contribute to the operational success of the company's marketing and engagement initiatives.
- Manage day-to-day operational activities in the CRM calendar based on stakeholder proposals.
- Ensure the execution and deliverability of emails, push notifications, inbox messages, and SMS.
- Collaborate with CRM Managers to define and document CRM processes, workflows, and standard operating procedures.
- Monitor and escalate technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related enquiries and support.
- Assist and follow up with the Customer Support team on any issues that arise.
- Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities.
- Contribute to improving bonus and CRM tools, and ensure bonus and campaign mechanics are tested.
- Fluency in English, with confidence in written and verbal communication (required)
- Good organisational skills and the ability to manage multiple tasks and meet deadlines (required)
- Strong attention to detail and a willingness to learn how to manage and maintain data accurately (required)
- Good communication and interpersonal skills, with an openness to collaborate across teams (required)
- Proactive attitude and eagerness to learn, with the ability to work both independently and within a team (required)
- Ability to adapt to changing requirements and work in a fast-paced, dynamic environment (required)
- Knowledge of Microsoft Office, especially Excel (required)
- Familiarity with CRM systems (nice-to-have)
- Previous experience in CRM (nice-to-have)
- Knowledge of online gaming and sportsbook (nice-to-have)
- Interest in or enthusiasm for sport (nice-to-have)
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
- Additional benefits vary by country and will be shared during the hiring process
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.