Junior VIP Specialist
Super Technologies is looking for a Junior VIP Specialist to join their team. The role is responsible for delivering an exceptional, personalised experience to VIP clients and ensuring their needs are met with professionalism, efficiency, and care.
This is an excellent opportunity for someone looking to start or grow their career in VIP relationship management. The role combines client engagement, relationship building, proactive problem-solving, and collaboration to create memorable experiences for the company's most valued customers.
- Support the management and monitoring of VIP client activity, working closely with the VIP Manager to enhance engagement, retention, and overall satisfaction.
- Help design and deliver personalised campaigns, bonuses, and gifts tailored to VIP preferences.
- Assist in organising and coordinating client-facing events, meetings, and other engagement initiatives.
- Collect and analyse customer feedback on services, campaigns, promotions, and product functionalities to support continuous improvement.
- Build and maintain positive relationships with internal teams and external stakeholders through professional communication and collaboration.
- Demonstrate flexibility and availability, including weekends, while bringing genuine enthusiasm for sports and an active lifestyle into client interactions.
- No previous VIP or customer relationship management experience is required (required).
- An open-minded, charismatic, and outgoing personality with a genuine passion for building relationships (required).
- Excellent communication and interpersonal skills, with the confidence to engage with a wide range of people (required).
- Flexible availability, including weekends, and willingness to participate in multi-day assignments, including international travel (required).
- Genuine interest in sports and an active lifestyle, with the ability to connect with clients through shared interests (required).
- Ability to remain calm, professional, and empathetic when dealing with challenging situations (required).
- Native Polish speaker with at least a basic command of English (required).
- Strong written communication skills for professional correspondence (required).
- A proactive, positive, and self-motivated mindset with a willingness to take initiative (required).
- A collaborative working style and desire to contribute to a high-performing team (required).
- Experience in customer service, hospitality, events, or another customer-facing role (nice-to-have).
- Interest in the online gambling industry (nice-to-have).
- Familiarity with CRM tools or customer success platforms (nice-to-have).
- Strong presentation or public speaking skills (nice-to-have).
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.