Product Support Agent
As a Product Support Agent at Super, you will provide expert support across online software products, ensuring issues are resolved and documented efficiently.
Working closely with the wider team, you will support both internally developed products and third-party supplier solutions, collaborating with Helpdesk and IT field teams to maintain service quality and reliability.
- Provide technical support for online software products, whether developed by internal teams or third-party suppliers.
- Support Helpdesk and IT field teams with product-related queries and escalations.
- Document product issues and create incident reports.
- Announce scheduled maintenance and provide necessary support throughout maintenance windows.
- Update product support procedures to ensure internal and provider SLA provisions are met.
- Monitor and test product performance on an ongoing basis.
- Collect product data, analyse it, and produce technical metrics and statistics for market use.
- Experience in customer and/or product support (required).
- Proficiency with Microsoft Office tools (required).
- Experience working with issue tracking tools (e.g. Jira, Teamwork, Trello) (required).
- Fluency in English (required).
- Strong communication skills, professionalism, and an affinity for teamwork (required).
- Willingness to work in shifts (required).
- High levels of adaptability to demanding situations and time constraints (required).
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
- Transportation
- 50% discount on Sports/Gyms card
- Christmas and Easter Allowance
- Salary sacrifice schemes
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.