Responsible Gaming Analyst
Super Technologies is looking for an experienced, passionate and determined Responsible Gaming Analyst. Responsible Gaming is central to how the company operates, ensuring every player has a secure and safe online experience.
In this role, the analyst will play a key part in supporting clients by safeguarding the business. This involves checking for problem gambling, multiple registrations, underage players, and criminal activity related to banking and payments.
- Review customer accounts to identify Responsible Gambling risks and ensure compliance with internal policies.
- Act as the escalation point of contact for questions and issues relating to Responsible Gambling.
- Deliver training to staff on Responsible Gaming policies and processes, in line with best practice and industry requirements.
- Utilise specialist tooling to identify players displaying addictive behaviour and prevent underage gambling, contacting affected players by email or phone to offer guidance and support in line with internal policies.
- Monitor player behaviour to identify and assess indicators of gambling-related harm, ensuring proactive interventions and producing monthly risk reports for management.
- Collaborate effectively across a multinational, culturally diverse team, demonstrating cultural awareness and flexibility.
- Support a positive, cooperative working environment by helping colleagues and adapting to changing priorities.
- 1 to 2 years' work experience in a similar role within iGaming (required).
- Excellent oral and written communication skills in English and Greek (required).
- Empathy, good listening skills and an analytical mind (required).
- Strong organisational and communication skills with attention to detail (required).
- Interest in the psychology of addiction, and in regulatory and compliance topics (required).
- Knowledge of Due Diligence processes and Responsible Gambling regulations (required).
- Professional, honest, reliable and organised approach to work (required).
- Experience working in a Responsible Gaming role (nice-to-have).
- Fluency in Bulgarian, Spanish or Serbian (nice-to-have).
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
- Knowledge-sharing culture
- Use of the latest technologies and tools
- Competitive salary and bonuses
- Flexible working hours
- Remote work whenever you need
- Travel opportunities
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.