VIP Specialist
Super Technologies is looking for a VIP Specialist responsible for delivering an exceptional, personalised experience to VIP clients and ensuring their needs are met with professionalism, efficiency, and care. This role combines relationship management, proactive problem-solving, and client engagement to foster loyalty and satisfaction among key customers.
The VIP Specialist will manage and monitor VIP client activity, design and deliver personalised campaigns, bonuses, and gifts tailored to VIP preferences, and organise and coordinate client-facing events, meetings, and other engagement initiatives. The role also involves collecting and analysing customer feedback to inform continuous improvement and building and maintaining strong relationships with both internal teams and external stakeholders.
- Manage and monitor VIP client activity, collaborating closely with the VIP Manager to enhance engagement, retention, and overall satisfaction.
- Design and deliver personalised campaigns, bonuses, and gifts tailored to VIP preferences.
- Organise and coordinate client-facing events, meetings, and other engagement initiatives.
- Collect and analyse customer feedback on services, campaigns, promotions, and product functionalities to inform continuous improvement.
- Build and maintain strong relationships with both internal teams and external stakeholders, leveraging negotiation skills and high-level professional communication.
- Demonstrate availability and flexibility, including weekends, bringing genuine passion for sports and an active lifestyle into client interactions.
- Minimum 2 years of experience working with key B2B and/or B2C clients (required).
- Experience organising and managing client-facing events and meetings (required).
- Flexible availability, including weekends, and willingness to participate in multi-day assignments including international travel (required).
- Genuine interest in sports and an active lifestyle, with the ability to leverage this in client interactions and events (required).
- Exceptional composure and ability to maintain professionalism when dealing with challenging or demanding clients, including in face-to-face settings (required).
- Native Polish speaker with at least a basic command of English (required).
- Strong written communication skills for professional correspondence (required).
- Solid negotiation abilities (required).
- Proven ability to build and maintain relationships with diverse stakeholders, including external clients and internal teams (required).
- High level of professionalism, openness, empathy, and positive energy in all client and stakeholder interactions (required).
- A results-oriented, self-motivated approach with a proactive mindset and drive to achieve goals (required).
- A collaborative working style with a strong team orientation (required).
- Minimum 1 year of experience in online gambling (nice-to-have).
- Strong presentation and public speaking skills (nice-to-have).
- Familiarity with CRM tools or customer success platforms (nice-to-have).
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.