Customer Support Agent
As a Customer Support Agent, the successful candidate will act as the first point of contact for players, providing clear, friendly, and professional support across phone, email, and live chat. This is a day-shift role based in the Malta office.
The position operates on a 4 days on/2 days off rotation, with shifts typically running from 09:00 to 18:00 or 12:00 to 21:00, including a 1-hour break.
- Respond to customer queries via phone, email, and live chat
- Handle a high volume of customer interactions while maintaining excellent service
- Assist players with account and platform-related queries
- Troubleshoot issues and guide customers towards appropriate solutions
- Escalate complex cases to the relevant teams when required
- Maintain clear, professional, and accurate communication
- High level of spoken and written English (required)
- Previous customer support or contact centre experience (preferred)
- iGaming experience or knowledge of the industry (nice-to-have)
- Strong communication, patience, and problem-solving skills (required)
- A positive, customer-focused approach and strong team-player attitude (required)
- Comfortable working a rotating shift schedule, including weekends (required)
- 25,000 Euro gross annual salary
- Monthly performance bonus of up to 10% of gross monthly salary, based on internal KPIs, with eligibility from the second month of employment
- Clear opportunities to grow as the company scales
- Regular team events, outings, and celebrations
- Collaborative culture that values input from across teams
- Growth opportunities within the Traffic Label Group network
Traffic Label is an online affiliate marketing business that has operated across all major digital marketing channels since 2006. It builds and runs content and comparison websites that acquire customers for iGaming and other operators. Its portfolio includes brands such as Onlinebingo.co.uk and 1CS.com. Traffic Label is headquartered in St Albans, England.