Customer Support Agent - Night Shift
Description
As a Customer Support Agent, you’ll be the first point of contact for our players during overnight hours, providing clear, friendly, and professional support across phone, email, and live chat.
This is a night-shift role based in the Malta office, working on a 4 days on/4 days off rotation, with shifts running from 19:00–05:00 or 22:00–08:00.
Responsibilities
- Respond to customer queries via phone, email, and live chat.
- Handle a high volume of customer interactions while maintaining excellent service.
- Assist players with account and platform-related queries.
- Troubleshoot issues and guide customers towards appropriate solutions.
- Escalate complex cases to the relevant teams when required.
- Maintain clear, professional, and accurate communication throughout the shift.
Requirements
- High level of spoken and written English is essential (required).
- Previous customer support or contact centre experience is preferred (preferred).
- iGaming experience or knowledge of the industry is an advantage (nice-to-have).
- Strong communication, patience, and problem-solving skills (required).
- A positive, customer-focused approach and strong team-player attitude (required).
- Comfortable and reliable working regular overnight shifts, including weekends (required).
Benefits
- €25,000 gross annual salary plus a night-shift allowance.
- Monthly performance bonus of up to 10% of gross monthly salary, based on internal KPIs, with eligibility from the second month of employment.
- Clear opportunities to grow as the company scales.
- Regular team events, outings, and celebrations.
- Collaborative culture that values input from across teams.
- Growth opportunities within the Traffic Label Group network.
About Traffic Label
Traffic Label is an online affiliate marketing business that has operated across all major digital marketing channels since 2006. It builds and runs content and comparison websites that acquire customers for iGaming and other operators. Its portfolio includes brands such as Onlinebingo.co.uk and 1CS.com. Traffic Label is headquartered in St Albans, England.