HR Services Lead
William Hill is seeking an experienced HR Services Lead to serve as the subject matter expert for payroll, benefits administration, HRIS governance, and employee services. This role combines hands-on operational delivery with process ownership, compliance oversight, stakeholder management, and team leadership to ensure a high-quality, employee-centric People Operations function.
As the HR Services Lead, the successful candidate will oversee critical HR services processes, drive continuous improvement initiatives, manage complex employee cases and escalations, and provide guidance and coaching to the HR Services Analyst. The role is pivotal in ensuring operational excellence, data integrity, and exceptional employee service delivery.
- Own and oversee end-to-end payroll processing, ensuring accuracy, compliance, and timely delivery.
- Act as the payroll subject matter expert for taxation, statutory contributions, labor compliance, and payroll governance.
- Review payroll reconciliations, reports, adjustments, and audit controls.
- Resolve complex payroll issues and employee escalations.
- Partner with Finance and payroll vendors to ensure seamless payroll operations.
- Lead the administration of company-sponsored and government-mandated benefits programs.
- Manage benefits enrollments, claims, reimbursements, and employee inquiries.
- Collaborate with government agencies, healthcare providers, insurers, and external vendors.
- Ensure compliance with benefits policies and statutory requirements.
- Serve as the functional lead for HRIS administration and employee data management.
- Maintain data accuracy, security, and compliance across HR systems.
- Support system upgrades, testing, implementations, and process enhancements.
- Develop HR reports, dashboards, analytics, and workforce insights.
- Oversee onboarding, employee movements, promotions, transfers, leaves, and offboarding processes.
- Act as the escalation point for complex employee concerns and service requests.
- Monitor service delivery performance and ensure adherence to established SLAs.
- Maintain accurate employee records and documentation.
- Lead process improvement, automation, and operational excellence initiatives.
- Develop and maintain SOPs, process maps, and operational documentation.
- Participate in HR technology implementations and transformation projects.
- Analyze operational metrics and implement improvements to enhance efficiency and employee experience.
- Provide day-to-day guidance, coaching, and support to the HR Services Analyst.
- Review work quality and ensure compliance with established procedures.
- Drive knowledge sharing, cross-training, and business continuity initiatives.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Bachelor's Degree in Human Resources, Psychology, Business Administration, Management, or a related field. (required)
- Minimum 5 years of progressive experience in HR Operations, Shared Services, Payroll, Benefits Administration, or People Operations. (required)
- Strong experience managing end-to-end payroll and benefits administration. (required)
- Experience working with HRIS and employee data management systems. (required)
- Experience handling complex employee cases, escalations, and compliance matters. (required)
- Experience leading projects, process improvements, and operational initiatives. (required)
- Prior experience providing guidance or leadership to team members. (preferred)
- Strong knowledge of Philippine labor laws, payroll regulations, statutory benefits, and compliance requirements. (required)
- Strong knowledge of HR operations and employee lifecycle administration. (required)
- Proficiency in HRIS, payroll systems, Microsoft Excel, and reporting tools. (required)
- Excellent analytical, problem-solving, and attention-to-detail skills. (required)
- Strong communication, stakeholder management, and customer service orientation. (required)
- Ability to manage confidential and sensitive information with discretion. (required)
- Strong organizational, planning, and project management capabilities. (required)
- Continuous improvement mindset with the ability to recommend and implement operational enhancements. (required)
- Competitive salary and bonus schemes.
- Hybrid working model with up to 50% remote work.
- 30 days of annual leave plus an extra day for your birthday.
- Tools and services to support mental health and financial education.
- Comprehensive healthcare benefits.
William Hill is one of the UK's best-known bookmakers, founded by its namesake in 1934 taking bets around Birmingham. It has since grown into an international, multi-brand betting and gaming business spanning online and retail. The company is now part of evoke plc (formerly 888 Holdings), one of the world's leading online betting and gaming groups. Headquartered in London, William Hill operates sports betting and gaming products across multiple markets.