Product Planning & Operations Coordinator - 12m FTC
William Hill is looking for a Product Planning & Operations Coordinator to support its Product & Technology teams through effective planning, communications, documentation, and operational coordination. This 12-month fixed-term contract involves working across multiple business areas to help teams stay aligned, informed, and focused on delivering outstanding customer experiences while driving continuous improvement.
The role focuses on bringing order to complexity and ensuring that plans are successfully translated into action. The successful candidate will play a key part in maintaining team connectivity and operational efficiency within a fast-paced environment.
- Coordinate planning activities across Product & Technology teams to support successful delivery of key initiatives.
- Create and maintain clear, engaging communications that keep stakeholders informed and aligned.
- Manage and develop documentation, knowledge bases, guidance materials, and team resources.
- Support roadmap planning and operational processes that enable effective prioritisation and delivery.
- Help improve knowledge sharing and collaboration across cross-functional teams.
- Coordinate training materials and onboarding resources to support team effectiveness.
- Assist with process improvement initiatives, identifying opportunities to increase efficiency and consistency.
- Work closely with Product, Technology and Delivery stakeholders to support planning, governance and operational activities.
- Excellent communication skills with the ability to create clear documentation, guidance and stakeholder communications. (required)
- Previous experience supporting planning, programme, project or operational activities in a fast-paced environment. (required)
- Exceptional organisational skills, with the ability to manage multiple priorities and deadlines effectively. (required)
- Experience using Microsoft 365 and collaboration tools such as Jira, Confluence, or similar platforms. (required)
- Industry-leading maternity and paternity leave and paid time off for caring responsibilities.
- Discounts at a range of high-street retailers.
- Competitive salary, pension, and bonus schemes.
- Tools and services to support well-being, including mental health and financial education support.
- Access to gym discounts and a cycle to work scheme.
- Hybrid working model with up to 80% remote work.
- Comprehensive healthcare benefits or a cash alternative.
- Pension package, income protection, and life assurance.
William Hill is one of the UK's best-known bookmakers, founded by its namesake in 1934 taking bets around Birmingham. It has since grown into an international, multi-brand betting and gaming business spanning online and retail. The company is now part of evoke plc (formerly 888 Holdings), one of the world's leading online betting and gaming groups. Headquartered in London, William Hill operates sports betting and gaming products across multiple markets.