Site Reliability Engineer
At evoke, Site Reliability Engineering (SRE) is all about delivering exceptional customer experiences through reliable, scalable and high-performing technology. Operating at the heart of betting and gaming platforms, the SRE team combines observability, automation and engineering excellence to ensure systems perform when it matters most.
Working across operational, proactive and engineering initiatives, the role involves collaborating with development, commercial and business teams to improve resilience, optimise performance, manage incidents and drive innovation. If you enjoy solving complex technical challenges, turning insight into action and making a measurable impact at scale, this role is for you.
- Partner with engineering, operational and commercial teams to enhance platform reliability, scalability and customer experience across betting and gaming products.
- Lead and support major incidents through the incident command framework, helping to coordinate responses and restore services efficiently.
- Conduct detailed postmortem investigations, identifying root causes, challenging assumptions and driving meaningful improvements to prevent recurrence.
- Utilise observability tools such as Splunk, New Relic and CloudWatch to monitor platform health, investigate issues and uncover performance insights.
- Design, execute and analyse performance testing activities to evaluate system behaviour, identify bottlenecks and validate platform readiness.
- Champion operational readiness, resilience and fault-tolerance across services, ensuring systems can scale effectively to meet changing customer demand.
- Drive automation initiatives that improve operational efficiency, reduce manual effort and enhance service reliability.
- Promote SRE best practices throughout the organisation, influencing teams through data-driven recommendations and continuous improvement initiatives.
- Experience working with large-scale technology platforms, combining operational, analytical and engineering expertise to solve complex problems (required).
- Experience or interest in using AI tools (required).
- Broad understanding of cloud computing concepts, distributed systems and containerised environments, with the ability to troubleshoot effectively (required).
- Knowledge of scalability, resilience, fault-tolerance and performance principles, ideally supported by hands-on experience in production environments (required).
- Excellent communication and relationship-building skills, with the ability to translate technical findings into clear business outcomes and collaborate with both technical and non-technical stakeholders (required).
- Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Discounts at a range of high-street retailers.
- Competitive salary, pension, and bonus schemes.
- Tools and services to help support well-being, including support with mental health and financial education.
- Gym discounts and a cycle to work scheme.
- Hybrid working: Employees can work from home up to 80% of the time with 20% of office time built in.
- Comprehensive healthcare benefits or a cash alternative.
- Pension package, income protection and life assurance.
William Hill is one of the UK's best-known bookmakers, founded by its namesake in 1934 taking bets around Birmingham. It has since grown into an international, multi-brand betting and gaming business spanning online and retail. The company is now part of evoke plc (formerly 888 Holdings), one of the world's leading online betting and gaming groups. Headquartered in London, William Hill operates sports betting and gaming products across multiple markets.