William Hill International
William Hill International is the international (non-UK) arm of the William Hill betting and gaming brand, owned by Evoke plc (formerly 888 Holdings). It operates online sports betting and casino products across regulated markets outside the United Kingdom, with its main operational base in Malta. William Hill, one of the best-known names in British bookmaking, was founded in 1934 and acquired by 888 in 2022. The international division focuses on the technology, trading and operations that support William Hill's online business in Europe and beyond.
Customer Support Specialist Danish
evoke is seeking a native Danish speaker fluent in English to provide exceptional customer support via phone, email, and chat. The role focuses on building customer trust, resolving enquiries, and contributing to a positive gaming experience within a structured training program.
Verification Improvement Lead
The Verification Improvement Lead is responsible for optimising customer verification journeys across multiple regulated markets. This role bridges the gap between technical teams and business operations to ensure compliance, efficiency, and effective system performance. The successful candidate will lead strategy, manage technical integrations, and drive data-informed improvements to verification processes.
Senior Customer Support Specialist, Nordic
The Senior Customer Support Specialist will support daily operations, mentor team members, and manage escalations within the Nordic support team. This role involves driving performance, ensuring service quality, and collaborating with managers to improve processes. It is a perfect fit for an experienced professional who excels at coaching others and delivering high-quality customer service in a fast-paced environment.
Customer Protection Lead, Swedish
As a Customer Protection Lead, you will play a pivotal role in ensuring our customers play safely and responsibly. You will compile risk and affordability profiles, identify and monitor potential risky behaviour and AML concerns, and interact with players to educate them on safer gambling. This role requires a keen attention to detail, exceptional time management, and the ability to work within a regulated environment. You will report to the Customer Protection Team Manager and collaborate with various internal departments.
Customer Support Specialist Danish
As a Customer Service Specialist, you will be the focal point of contact for customers, aiming to provide excellent support and enhance their overall gaming experience. You will work independently, offering creative solutions while adhering to company guidelines. The role involves a comprehensive one-month training programme, the Academy, to equip you with the necessary knowledge. You will communicate with customers via email and chat, working in shifts to represent the company and build customer trust and retention.