William Hill International
William Hill International is the international (non-UK) arm of the William Hill betting and gaming brand, owned by Evoke plc (formerly 888 Holdings). It operates online sports betting and casino products across regulated markets outside the United Kingdom, with its main operational base in Malta. William Hill, one of the best-known names in British bookmaking, was founded in 1934 and acquired by 888 in 2022. The international division focuses on the technology, trading and operations that support William Hill's online business in Europe and beyond.
Senior Customer Support Specialist, Nordic
The Senior Customer Support Specialist will support daily operations, mentor team members, and manage escalations within the Nordic support team. This role involves driving performance, ensuring service quality, and collaborating with managers to improve processes. It is a perfect fit for an experienced professional who excels at coaching others and delivering high-quality customer service in a fast-paced environment.
Customer Support Specialist Danish
As a Customer Service Specialist, you will be the focal point of contact for customers, aiming to provide excellent support and enhance their overall gaming experience. You will work independently, offering creative solutions while adhering to company guidelines. The role involves a comprehensive one-month training programme, the Academy, to equip you with the necessary knowledge. You will communicate with customers via email and chat, working in shifts to represent the company and build customer trust and retention.
Italian Content Operation Executive
This role is for an Italian Content Operation Executive based in Malta, responsible for ensuring content on Italian Sportsbook and Gaming sites aligns with business strategy. Key duties include optimising customer journeys, maintaining content quality, and using data to inform decisions. The role requires excellent Italian and English language skills, CMS experience, and an understanding of web analytics.
Senior Compliance Manager
This role is for a Senior Compliance Manager to ensure the business adheres to gambling regulatory requirements and industry best practices. You will provide expert compliance guidance, manage regulatory risk, and foster a strong compliance culture. Key responsibilities include advising on regulatory frameworks, managing stakeholder relationships, conducting audits, and investigating incidents. The position offers an excellent opportunity to influence strategic initiatives within a highly regulated online gaming business.
Customer Protection Lead, Swedish
As a Customer Protection Lead, you will play a pivotal role in ensuring our customers play safely and responsibly. You will compile risk and affordability profiles, identify and monitor potential risky behaviour and AML concerns, and interact with players to educate them on safer gambling. This role requires a keen attention to detail, exceptional time management, and the ability to work within a regulated environment. You will report to the Customer Protection Team Manager and collaborate with various internal departments.
Premier Customer Loyalty Account Manager - Finland / ROW
We are looking for someone with Finnish language skills to join our Premier Loyalty Team, which sets the gold standard for customer engagement and loyalty. As a Premier Account Manager, you will be responsible for the success of your VIP portfolio, blending analytical thinking with relationship management to ensure seamless and personal customer interactions. Your insights and strategies will shape customer loyalty, influence retention, and drive growth, making you a vital part of our continued success.
Premier Customer Loyalty Account Manager - Portugal
This role is for a Premier Customer Loyalty Account Manager in Portugal, requiring fluency in both Portuguese and English. You will be responsible for managing a VIP customer portfolio, driving loyalty, retention, and growth through analytical insights and exceptional relationship management. The position involves identifying new opportunities, developing strategies, and serving as the main point of contact for high-value customers, ensuring a seamless and personalised experience.