India AR Delivery Hub Manager
Aristocrat seeks an ambitious and experienced India AR Delivery Hub Manager to oversee centralized AR operations and guarantee smooth service delivery. The role involves supporting global AR processing across cash application, billing support, and credit operations.
This role offers a chance to invent and apply strategies that will compose the future of AR services. It is perfect for a professional passionate about driving operational excellence and actively seeking ways to improve workflows.
- Guide and manage India-based AR delivery team members working on cash allocation, billing support, and credit operations.
- Own operational performance, daily prioritization, SLAs, quality, cross-training, and backup coverage across India hub activities.
- Partner with regional and process leads to align service delivery and blocking issue paths.
- Build SOP field, work intake processes, quality controls, and reporting for centralized AR processing.
- Support the migration of transactional AR work from US/APAC into India while maintaining service continuity.
- Seek ways to improve procedures, automate tasks, expand capacity, and establish consistency.
- Facilitate automation adoption within the India AR Delivery Hub, including standardized workflows, efficiency reporting, and quality checks.
- Collaborate with regional AR leaders to identify repeatable work suitable for AI-enabled automation and centralized processing controls.
- Experience managing AR, shared services, BPO, finance operations, or order-to-cash teams (required).
- Strong knowledge of cash application, billing, credit support, SLAs, and operational controls (required).
- Experience managing multi-region collaborators and offshore/onshore service delivery (required).
- Strong people leadership, process management, and communication skills (required).
- Comfort using approved AI-enabled tools, workflow automation, dashboards, and standard efficiency applications to improve process accuracy, reporting, and scalability (required).
- Robust benefits package
- Global career opportunities
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.