People Partner, Specialist I
The People Partner, Specialist I role is responsible for responding to advanced and complex inquiries from employees, executing People & Culture transactions and data reporting using Workday and other systems. The role includes handling elevated and escalated requests, updating employee data and assisting employees directly by performing consultative actions or through third-party vendors.
This role requires great attention to detail and an appetite for constantly improving People & Culture system, processes, and reports. The difference between Specialist I and II reflects increasing depth, breadth, and impact-progressing from executing complex transactions and resolving advanced inquiries to owning highly complex or escalated work, operating as a trusted partner, and leading improvements in systems, processes, and data quality.
- Provide excellent customer service in response to elevated and complex P&C inquiries from employees, P&C business partners, and managers via multiple intake methods such as email, chat, phone, or ticketing systems.
- Handle inquiries with accuracy and speed by using knowledge guides and resources found in multiple HR systems.
- Apply a case tool to record all inquiries, customer details, case information, and updates.
- Communicate resolutions to the requester or raise more complex issues to the right team.
- Carry out employee data updates directly, including bulk EIB imports into the Workday system, and offer validation for business process data mapping.
- Handle critical issues from Tier 1 and apply the case tool to document inquiries, customer information, case data, updates, and communicate resolutions to the requester.
- Complete People & Culture transactions and data reporting using Workday and other systems.
- Handle elevated and advanced requests, updating employee data, and assisting employees directly by performing consultative actions or through third-party vendors.
- Maintain keen attention to detail and a drive for ongoing improvement of People & Culture systems, processes, and reports.
- Support your assigned region, working within the relevant shift pattern and hours to provide support to your stakeholders accordingly.
- 2+ years of experience operating within a P&C Tier 1 customer care environment (required)
- Acute knowledge of local benefits, talent acquisition, and Workday data maintenance processes and policies (required)
- Verified experience in managing detailed issues effectively and swiftly (required)
- Outstanding customer service skills and ability to handle advanced requests (required)
- Experience handling large-scale EIB loads and verifying business process data mapping in Workday (required)
- Strong advisory skills and ability to assist employees directly or through third-party vendors (required)
- Careful focus and a strong dedication to advancing People & Culture systems and processes (required)
- Strong communication abilities and capacity to collaborate effectively within a group (required)
- Ability to apply multiple HR systems and case tools effectively (required)
- Specific details about compensation and benefits for this position will be discussed during the recruitment process.
- Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.
