People Partner, Specialist I
Aristocrat is looking for a People Partner, Specialist I to join the Information Technology team. The role focuses on ensuring seamless operations and providing high-quality support to employees by managing complex People and Culture inquiries.
The successful candidate will act as a key point of contact for employees, managers, and business partners. The position requires a high level of accuracy in data management and a commitment to refining internal processes and systems to support the organisation.
- Provide excellent customer service by responding to elevated and complex P&C inquiries from employees, P&C business partners, and managers.
- Handle these inquiries through multiple intake methods such as email, chat, phone, or ticketing systems.
- Manage inquiries accurately and promptly by referring to knowledge guides and resources available across various HR systems.
- Employ a case tool to document all inquiries, customer details, case information, and updates.
- Convey resolutions to the requester or forward more complex issues to the relevant team.
- Perform employee data updates directly, including bulk EIB imports into the Workday system, and provide validation for business process data mapping.
- Manage critical issues from Tier 1 and use the case tool to record inquiries, customer information, case data, updates, and communicate resolutions to the requester.
- Complete People and Culture transactions and data reporting using Workday and other systems.
- Manage complex and advanced inquiries, update employee information, and support employees directly through consultative efforts or via external vendors.
- Maintain keen attention to detail and a drive for the ongoing refinement of People and Culture systems, processes, and reports.
- Support the assigned region, working within the relevant shift pattern and hours to provide support to collaborators accordingly.
- 2+ years of experience operating within a P&C Tier 1 customer care environment (required)
- Acute knowledge of local benefits, talent acquisition, and Workday data maintenance processes and policies (required)
- Verified experience in managing detailed issues effectively and swiftly (required)
- Excellent customer support skills and proficiency in addressing sophisticated requests (required)
- Experience managing extensive EIB loads and validating business process data mapping in Workday (required)
- Strong advisory abilities and capacity to support employees directly or via third-party vendors (required)
- Close consideration and a strong resolve to develop People and Culture systems and processes (required)
- Strong communication abilities and capacity to collaborate effectively within a group (required)
- Ability to work with multiple HR systems and case tools efficiently (required)
- Offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success.
- Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
- Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
- Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.