Product Support Specialist I - Casino Audit
Aristocrat is looking for a Product Support Specialist I to support OASIS system customers. This role focuses on providing audit application support and delivering high-quality customer service within a dynamic environment.
The successful candidate will manage software modules, troubleshoot audit reports, and coordinate with various internal groups to resolve technical issues. The position requires a commitment to maintaining accurate documentation and achieving professional certification within the first six months of employment.
- Assist Casino Audit teams with OASIS software modules and troubleshooting audit report issues.
- Read and interpret T-SQL queries relevant to OASIS Auditing software.
- Coordinate resources across various groups to resolve OASIS issues effectively.
- Adapt to changing circumstances and strategies, providing valuable contributions.
- Apply Salesforce to log problems and track resolution activities.
- Ensure timely completion of customer requests by verifying daily outstanding issues.
- Advance problems according to established procedures.
- Maintain accurate documentation and customer communication records.
- Achieve OASIS Master Certification within 180 days of hire or transfer.
- Perform other duties as assigned by management.
- 1+ years of experience in an audit-related field (required).
- Strong understanding of casino slot auditing principles and processes (required).
- Proven customer service orientation and ability to handle difficult situations professionally (required).
- Experience with T-SQL and database concepts (preferred).
- Excellent problem-solving, critical-thinking, and analytical abilities (required).
- Clear and effective communication skills, both spoken and written (required).
- Ability to work independently and collaboratively within a team (required).
- Associate degree or equivalent experience combined with education (preferred).
- Proficiency in English (reading, writing, speaking, understanding) (required).
- Experience in casino operations (preferred).
- Registration with the Nevada Gaming Control Board (NGCB) and other gaming jurisdictions as required (required).
- Competitive pay and benefits package.
- Annual bonuses and incentives depending on role and location.
- Health and wellbeing benefits.
- Paid time off.
- Retirement plans.
- Insurance coverage.
- Local or statutory benefits.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.