Casino Product Support
Lottomatica Group is seeking a Casino Product Support specialist to join the Digital & Betting Department. The role involves contributing to the development and management of the online casino product across the Lottomatica Group’s brands, with a particular focus on the release of new games, supplier management, product configuration and testing, and monitoring the performance and quality of the gaming experience.
The specialist will manage and coordinate the release process for new casino games, manage operational relationships with game providers, and configure and test new games prior to release. They will also monitor the product after launch, support the management of the casino catalog and game lobbies, and conduct reporting and analysis of game performance.
Collaboration with internal teams such as IT, Compliance, Customer Management, and Marketing is essential. The role also involves supporting activities to ensure game compliance with regulatory requirements and managing product-related reports from the Contact Center.
- Manage and coordinate the release process for new casino games, from planning through to go-live across the various brands.
- Manage operational relationships with game providers, gathering new releases, materials, and product information, and coordinating their integration and publication.
- Configure and test new games prior to release, verifying their proper functioning across the various brands, devices, and channels.
- Monitor the product after launch, identifying any anomalies, malfunctions, or critical issues and coordinating their resolution with suppliers and internal teams.
- Support the management of the casino catalog and game lobbies, contributing to the optimization of the offering and the customer experience.
- Conduct reporting and analysis of game performance, monitoring KPIs and key product trends.
- Conduct benchmarking and competitive analysis, with a particular focus on new releases, content, features, and product innovations.
- Collaborate with internal teams involved in the product lifecycle, including IT, Compliance, Customer Management, and Marketing.
- Support the activities necessary to ensure that games comply with the industry’s regulatory and legal requirements.
- Manage product-related reports from the Contact Center, assisting with their analysis and resolution.
- Bachelor’s degree in Economics, Management, Industrial Engineering, or a related field (required)
- Excellent knowledge of Microsoft Office, particularly Excel and PowerPoint (required)
- Strong analytical and data interpretation skills (required)
- Strong organizational skills and attention to detail (required)
- Ability to solve problems and manage operational activities (required)
- Good interpersonal skills and aptitude for managing suppliers and internal stakeholders (required)
- Ability to work on multiple tasks simultaneously and meet deadlines (required)
- Good knowledge of English (required)
- Knowledge of Power BI or other data visualization tools (nice-to-have)
- Experience in digital, e-commerce, gaming, entertainment, or product operations (nice-to-have)
- Fixed-term contract or apprenticeship
- Hybrid work opportunities
- Ongoing training in hard and soft skills
- Meal vouchers
- Supplemental health insurance
- Gross annual salary of 26k–28k
Lottomatica Group is the largest operator in Italy's regulated gaming market and one of the major gaming companies in Europe. Headquartered in Rome and incorporated in 2019, it offers sports betting, online casino, poker, bingo and gaming machines across both online and retail channels. The group runs well-known Italian brands including GoldBet, Better, Lottomatica.it and Planetwin365, supported by the country's largest specialist distribution network of betting shops and gaming venues. It is listed on the Italian stock exchange, Euronext Milan.