Sales Experience Coordinator
Aristocrat is seeking a Sales Experience Coordinator to join its North America sales division. This role involves providing administrative and logistical support for sales events, customer experiences, and ticketing activities to ensure flawless execution from planning through to post-event follow-up.
The Sales Experience Coordinator will manage event logistics, including travel, accommodation, and gifting, while maintaining accurate trackers for sponsorships and hospitality. The position also supports the onboarding of new sales team members and requires strong collaboration with internal departments and external partners to meet business objectives.
- Provide administrative and logistical support for sales events, customer experiences, and ticketing activities, ensuring flawless execution from planning through post-event follow-up.
- Coordinate customer event logistics, including travel, transportation, hotel accommodations, welcome amenities, gifting, event tracking, and other special customer needs.
- Share event specifics, timelines, and requirements with customers, internal teams, venues, vendors, and other partners, reporting to the Manager responsible for Sales Experience and Sales leadership.
- Partner with Marketing and other internal departments to ensure event activities align with the desired customer experience and broader business objectives.
- Maintain accurate events, ticketing, sponsorships, and customer hospitality trackers, including attendee information, approvals, allocations, confirmations, and reconciliation.
- Proactively identify scheduling conflicts, missing information, customer needs, and potential issues; communicate concerns promptly and recommend solutions.
- Support Sales team onboarding and employee experiences, including ordering equipment, tracking required training, coordinating MasterCard setup and travel-related needs, and preparing business cards, name tags, and onboarding materials.
- Handle Sales team sponsorship requests, including approvals, submissions, tracking, communication, and full-cycle follow-up.
- Establish strong, collaborative relationships across the Sales organization and with associates within the company as well as those beyond it.
- Provide onsite event support as needed, including registration, attendee management, event materials, gifting, and vendor coordination.
- Maintain flexibility to support evening and weekend Sales events as required.
- Perform other duties as assigned.
- 2+ years of relevant experience in event coordination, hospitality, marketing, sales support, or a related field (required).
- Proven record of establishing effective relationships with internal teams, customers, vendors, and external partners (required).
- Strong organizational, planning, prioritization, and follow-up skills, demonstrating skill in balancing multiple deadlines and deliverables (required).
- High level of accuracy and attention to detail when managing event information, approvals, attendee lists, and other records (required).
- Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel (required).
- Experience with event, ticketing, or project-tracking platforms is preferred (preferred).
- Excellent written and verbal communication skills (required).
- Proactive approach that anticipates needs, identifies issues, and raises concerns appropriately (required).
- Strong interpersonal abilities and the capacity to work both independently and cooperatively in a fast-paced environment (required).
- Bachelor’s degree or equivalent combination of education and relevant experience (required).
- Salary range of $42,000 - $78,000 per year.
- Health, dental, and vision insurance.
- Paid time off.
- 401(k) plan with employer matching.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.