Senior Billing Specialist / Billing Team Lead - India AR Delivery Hub
Aristocrat is looking for a Senior Billing Specialist or Billing Team Lead to provide day-to-day leadership for India-based billing specialists within the India AR Delivery Hub. The role supports standardized billing production, billing quality, training, issue triage, and service alignment with Regional Billing Leads as work transitions into the hub.
The position involves managing the daily billing queue, distributing work, and monitoring SLA adherence for India billing specialists. It supports standard invoice creation, recurring billing, portal uploads, billing status tracking, and first-pass corrections. The role also includes reviewing billing output for accuracy, completeness, timeliness, and adherence to SOPs and controls, and coordinating with Regional Billing Leads for Americas and APAC billing requirements.
AI & Automation Responsibilities include using AI-enabled workflow tools, exception dashboards, and automated trackers to prioritize billing queues and identify recurring billing issues. It also supports automation opportunities for invoice generation, portal uploads, status reporting, and billing exception identification, working alongside the India AR Delivery Hub Manager and regional billing owners to boost billing data quality and decrease manual interventions.
- Manage the daily billing queue, distribute work, and monitor SLA adherence for India billing specialists.
- Support standard invoice creation, recurring billing, portal uploads, billing status tracking, and first-pass corrections.
- Review billing output for accuracy, completeness, timeliness, and adherence to SOPs and controls.
- Coordinate with Regional Billing Leads for Americas and APAC billing requirements.
- Escalate non-standard billing issues, contract/pricing questions, and customer-impacting exceptions to the appropriate regional owner or AR Resolution Team.
- Train, cross-train, and mentor India billing specialists to support backup coverage across regions.
- Maintain SOPs, process documentation, quality checklists, and billing performance reporting.
- Use AI-enabled workflow tools, exception dashboards, and automated trackers to prioritise billing queues and identify recurring billing issues.
- Support automation opportunities for invoice generation, portal uploads, status reporting, and billing exception identification.
- Work alongside the India AR Delivery Hub Manager and regional billing owners to boost billing data quality and decrease manual interventions.
- Experience in billing, accounts receivable, order-to-cash, shared services, or finance operations (required).
- Prior team lead, senior specialist, quality review, or process trainer experience (preferred).
- Strong knowledge of billing controls, invoice accuracy, customer portals, and SOP-driven processing (required).
- Strong communication skills with ability to coordinate across India, Americas, APAC, and future EMEA stakeholders (required).
- Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship (required).
- Robust benefits package.
- Global career opportunities.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.
