Customer Service Advisor
Bet365 is seeking passionate customer service champions to join the Customer Service department at its US hub in Denver. This role offers a career opportunity where professional growth is a priority from the first day, supported by an industry-leading 8-week training programme.
This full-time position follows a flexible shift pattern designed around the North American sports calendar, including evenings, weekends, and holidays, with a rotation to ensure an even schedule.
- Ensuring every customer interaction is positive and memorable.
- Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
- Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
- Resolving customer requests and complaints promptly and courteously.
- Assisting in support of various internal efforts that improve how customers perceive the platform and services.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
- Promoting and advocating for responsible gambling practices among customers.
- Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries (required).
- Exceptional communication skills, both written and verbal (required).
- Active listener, with the ability to understand customer needs and provide tailored support (required).
- Customer-centric with a passion for delivering outstanding service (required).
- Eagerness to expand personal knowledge and skills (required).
- Meticulous attention to detail to ensure accuracy (required).
- Ability to multitask efficiently in a fast-paced environment (required).
- Creative problem-solving capabilities to resolve challenges independently (required).
- Strong individual and team collaboration skills (required).
- Maintain compliance with individual licensing requirements according to regulations (required).
- Starting wage of USD 23.76 per hour, increasing to USD 24.66 post-training.
- Company-paid healthcare for employees.
- Annual bonus.
- 401(k) with Company match.
- 33 paid days off.
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.
